Recruitment Data Policies Care Coordinator / LA West Coast

UCB • Los Angeles, CA

2d • Remote

About The Position

We are looking for a compassionate, bilingual, and patient-focused Onward Care Coordinator to join our Rare Disease Patient Support team. This is a remote position aligned with West Coast working hours (PST) supporting Spanish- and English-speaking patients and caregivers throughout their treatment journeys. As a Bilingual Onward Care Coordinator, you will serve as a primary point of contact for patients enrolled in Rare Disease Patient Support Services. You will deliver individualized, high-touch assistance focused on treatment access, affordability, administration, and adherence. Using your clinical experience and behavioral science skills, you will help patients and caregivers navigate barriers, identify relevant resources, and communicate confidently with their healthcare providers. This is a non-clinical support role, and treatment-related or medical questions will be referred to the patient’s healthcare provider.

Requirements

• Bachelor’s degree required.
• Minimum of 6+ years of patient-facing clinical experience; or 4 yrs years plus 2+ years industry years as a Registered Nurse, Doctor of Pharmacy, or similarly qualified clinical professional
• Professional fluency in Spanish and English, including speaking, reading, and writing.
• Ability to support complex patient and caregiver conversations in both languages
• Willing and able to work remotely during West Coast business PST hours

Nice To Haves

• Previous experience working successfully in a remote environment.
• Patient support program or rare disease experience.
• Infusion, specialty pharmacy, or specialty distribution experience.
• Understanding of insurance coverage and patient financial assistance options.
• Experience navigating access complexities for newly introduced medications.

Responsibilities

• Serve as the primary contact for Spanish- and English-speaking patients and caregivers.
• Deliver personalized support using empathy, active listening, and behavioral science skills.
• Explain insurance coverage, access pathways, and available affordability support options.
• Provide non-clinical education and refer medical questions to healthcare providers.
• Help patients prepare for productive conversations with their healthcare providers.
• Follow privacy, safety, adverse-event reporting, and program operating requirements.

Benefits

• We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work.
• Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level