Global Logistics Coordinator

Balsam Brands•Boise, ID

3d•Hybrid

About The Position

Balsam Brands is seeking a Global Logistics Coordinator to manage the ground-level execution of ocean container movements, ensuring they stay on time and within budget. This full-time, hybrid role involves coordinating specialized shipment programs, providing transactional logistics support, assisting with pre-season planning and forecasting, managing exceptions, and ensuring data accuracy. The position reports to the Senior Logistics Manager and collaborates with the Operations team, supply chain, and 3PL partners. The company moves a high volume of 40-foot ocean containers annually across multiple global origins and aims to build operational discipline to support continued growth.

Requirements

3–5 years of experience in inbound or import freight coordination, with hands-on exposure to ocean container movements.
Working knowledge of drayage operations, port processes, and inbound container lifecycle — including familiarity with detention, demurrage, free time, and last free day concepts.
Experience coordinating with freight forwarders, drayage carriers, and 3PL warehouse partners.
Strong data reconciliation and organizational skills; comfortable working across multiple shipment records, tracking tools, and data sources simultaneously.
Proven ability to manage exceptions under time pressure — identifying issues early, routing them to the right owner, and following through to resolution.
Effective communicator across internal teams and external vendors; comfortable working across time zones with overseas suppliers.
Proficiency in Excel or Google Sheets for tracking, reconciliation, and operational reporting.
Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions.

Nice To Haves

Experience in a high-volume import environment (consumer goods, e-commerce, or seasonal freight preferred).
Familiarity with transportation management systems (TMS), warehouse management systems (WMS), or shipment visibility platforms.
Exposure to vendor scorecarding or SLA performance tracking.
Experience supporting customs broker coordination or import documentation processes.
Demonstrated interest in process improvement — identifying recurring gaps and contributing to SOP development.

Responsibilities

Coordinate assigned business-to-business and retail store shipments from initial request through delivery.
Support shipments that fall outside standard inbound transportation processes, including one-time, expedited, or specialized transportation requests.
Gather shipment requirements and ensure the appropriate internal teams and logistics partners have the information needed to execute.
Coordinate communication among suppliers, retail partners, warehouses, third-party logistics providers, and internal stakeholders.
Maintain clear ownership, status, and next steps for assigned shipments.
Create shipping labels and supporting transportation documents for approved requests.
Validate shipment instructions, delivery requirements, routing information, and key handoffs.
Follow up on missing or incomplete information that could prevent shipment execution.
Maintain organized shipment documentation and records.
Support administrative logistics activities associated with assigned transportation programs.
Assist with the collection and consolidation of projected shipment volumes.
Support container, transportation, and capacity forecasting activities.
Compare forecasted activity against current shipment and booking information.
Identify gaps, inconsistencies, or risks in shipment readiness and communicate them to the appropriate owner.
Support peak-season preparation through data validation, partner coordination, and follow-up.
Monitor assigned shipments for missed milestones, documentation gaps, booking issues, delivery risks, and data discrepancies.
Coordinate follow-up with the party responsible for resolving each issue.
Maintain visibility to issue status, ownership, next steps, and expected resolution.
Escalate exceptions requiring prioritization, commercial decisions, additional capacity, or management intervention.
Support root-cause identification and recurring process improvements.
Monitor container free time and last free day (LFD) windows; coordinate drayage pickups and empty returns proactively to minimize detention and demurrage exposure; support the Sr. Logistics Manager in reviewing and disputing charges.
Track carrier and 3PL performance against defined service-level agreements (SLAs) — including on-time pickup, empty return windows, and appointment compliance — and flag recurring failures to the Sr. Logistics Manager for vendor performance review.
Maintain accurate shipment information within current transportation and reporting tools.
Reconcile information received from suppliers, logistics providers, warehouses, and internal teams.
Prepare operational updates for assigned shipment programs and exceptions.
Identify inaccurate, incomplete, or conflicting shipment information and route issues to the appropriate owner.
Support improvements to logistics reporting, documentation, and operating procedures.

Benefits

Competitive compensation, including a cash-based incentive plan
Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
Up to $2,000 annual funding toward HSA accounts
Medical, transit, dependent care FSA
Infertility coverage offered on all medical plans
Generous parental leave program and flexible return options
Company-paid life and AD&D insurance
Company-paid short and long-term disability insurance
401(k) with dollar-for-dollar company match up to $4,000 per calendar year
Employee Assistance Program (EAP) and other mental health and wellness perks
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Paid 5-week sabbatical leave after 10 years of employment
Annual continuous learning benefit up to $1,000 per person, per fiscal year
Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
Generous team member merchandise discount
Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance