Veterinary Coordinator - Internal Medicine
About The Position
The Internal Medicine Client Care Coordinator is the primary point of contact for clients navigating a specialty internal medicine caseload — from referral through diagnostics, treatment, and follow-up. The ideal candidate has hands-on vetmed floor experience and is comfortable translating clinical information for clients while keeping the internal medicine schedule running smoothly. Wheat Ridge Animal Hospital is hiring… and so is everyone else. So, what is unique about our hospital? Every aspect of our organization links to one key tenet, which is to provide compassionate and optimal patient care. We have a long-standing and national reputation of gold standard medicine, supported by both the education and training of our team members, along with top-of-the-line equipment needed to keep in line with the advancements in veterinary medicine. With this as the epicenter of our mission, our culture consists of respect, compassion, understanding, and teamwork. Wheat Ridge Animal Hospital provides an internal community that supports work-life balance, employee learning and engagement, and personal and career development; we also are committed to external community involvement, which encompasses fellow veterinary establishments and shelters, city eco-sustainability actions, support of local businesses, and law enforcement pet care.We are not just a corporation, we are an entity, a living, breathing, growing organism that can only thrive when comprised of great team members.
Requirements
- Hands-on veterinary medical experience working on the floor (e.g., as a veterinary assistant or technician) — required
- Working knowledge of veterinary terminology, diagnostics, and treatment workflows
- Strong communication skills, with the ability to explain clinical information clearly to clients
- Ability to stay calm and empathetic with clients during high-stress or emotional situations
- Strong organizational skills, comfortable managing multiple cases and priorities at once
- Applicants must be authorized to work in the U.S.
- All current positions require the ability to speak, read, and write English proficiently.
Nice To Haves
- Prior experience in a specialty or referral practice, particularly internal medicine
- Experience handling client financial conversations, estimates, or payment plans
- Additional fluency in other languages is preferred but not required.
Responsibilities
- Serve as the main liaison between clients, referring veterinarians, and the internal medicine care team
- Schedule appointments, rechecks, and diagnostic procedures in collaboration with the clinical team
- Communicate clearly with clients about diagnoses, treatment plans, and next steps, escalating clinical questions to the doctor as needed
- Manage incoming referrals, ensuring records and diagnostics are received prior to appointments
- Support clients through chronic or complex cases, including difficult or emotional conversations
- Prepare cost estimates, discuss financial options, and process payments
- Maintain accurate documentation in the practice management system
Benefits
- Discount on veterinary care and pet insurance options for your furry family
- Mental health support with Talkspace
- Uniform allowance
- Learning and growth opportunities
- Continuing education support for licensed team members
- 401k retirement plan options with company match
- Medical, vision, and dental insurance options - some plans may be paid up to 100%
- Basic life insurance provided and other voluntary insurance options available for full-time team members
- 6 weeks paid parental leave for full-time team members
- Paid time off for for full-time team members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
