Veterinary Client Care Coordinator, Internal Medicine

Ethos Veterinary Health • Nashville, TN

1d • $18 - $27 • Onsite

About The Position

Nashville Veterinary Specialists & Animal Emergency (NVS) is looking for a Client Care Coordinator to join our growing team in Nashville, TN. This role is ideal for a strong communicator who enjoys helping clients, supporting veterinary teams, and working in a fast-paced specialty and emergency hospital environment.

Requirements

• High school diploma or equivalent required.
• Fluent English speaking and reading skills required

Nice To Haves

• Previous experience in a veterinary, medical, or customer service setting preferred.
• Strong written and verbal communication skills with a professional and compassionate approach.
• Ability to remain organized, calm, and attentive to client needs in a fast-paced environment.
• Comfortable working collaboratively with clients, doctors, veterinary technicians, and other hospital team members.
• Familiarity with veterinary medical terminology and ezyVet or similar veterinary practice management software is a plus.

Responsibilities

• Coordinate client communication, including scheduling appointments, work-ins, and follow-up calls.
• Greet clients and help create a welcoming, organized experience from check-in through discharge.
• Respond to client phone calls, messages, and questions in a timely and professional manner.
• Coordinate prescription refill requests with veterinary teams and communicate with pharmacies as needed.
• Provide clients with daily updates regarding hospitalized patients and facilitate communication with the medical team.
• Assist with client visits and provide support throughout the patient’s stay.
• Conduct post-discharge follow-up calls to check on patient progress and client satisfaction.
• Collaborate with Client Service Representatives, Client Care Coordinators, doctors, and veterinary teams to support an efficient client experience and appropriately direct medical questions.

Benefits

• Paid Time Off
• Medical, Dental, and Vision insurance plans
• Short- and Long-Term Disability insurance
• Life insurance
• 401(k) retirement plan with employer matching
• Discounted employee pet products and services
• CE allowance
• Scholarship and Sponsorship Program through Penn Foster
• Licensure renewal reimbursement
• Out-of-state licensure transfer reimbursement
• Uniform allowance
• Cell phone discount
• YMCA corporate memberships
• Team-building and volunteer events
• Career development opportunities
• Newly renovated and expanded hospital setting
• Employee referral bonus opportunities may be available.
• $2,500 relocation bonus is available to experienced candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED