Coordinator Jobs

About The Position

Requirements

• 3 - 5 years of experience is preferred, managing enterprise digital products or platforms, ideally in partnership with marketing, UX, and technology teams.
• Experience supporting CMS‑driven websites (content publishing, templates/components, workflow/governance).
• Bachelor’s degree in a relevant field (business, computer science, etc.) or combination of experience and education.
• Experience as a Product Owner (or similar role) in an Agile environment, with a strong understanding of Agile principles and methodologies.
• Familiarity with digital experience performance metrics (e.g., conversion, engagement, content effectiveness) and using data to inform prioritization.
• Proven ability to manage multiple projects simultaneously and track work through tools such as Azure DevOps, Jira, or similar product delivery tools.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving mindset.

Nice To Haves

• Exposure to A/B testing, experimentation, or continuous optimization using digital analytics and reporting tools is preferred.
• Experience leveraging AI‑assisted tools to support product discovery, analysis, and delivery workflows (e.g., generating backlog artifacts, evaluating options, or supporting experimentation) is a plus.
• Working knowledge of SEO, structured content, and discoverability considerations in CMS‑driven experiences.
• Experience with enterprise CMS and analytics tools is preferred: dotCMS, SAP SmartEdit, Commerce Cloud, Google Analytics.
• Certification in Agile methodologies (e.g., Certified Scrum Product Owner) is a plus.

Responsibilities

• Effectively communicate the product value, vision, and roadmap to the technology team, translating strategy into executable features aligned to business goals.
• Partner with UX, research, and analytics teams to validate customer problems before defining solutions.
• Maintain and prioritize the product backlog, ensuring its alignment with the overall product strategy and key business priorities.
• Oversee multiple B2C and B2B CMS-driven experiences across Lennox.com and LennoxPros.com, partnering with marketing, UX, and technology teams to define requirements, prioritize enhancements, and improve usability and measurable business outcomes.
• Coordinate CMS operations and governance, including content publishing workflows, templates and components, defect tracking, and release readiness, while applying digital best practices across performance, SEO, and accessibility.
• Orchestrate feature development and craft clear and concise user stories. Define clear acceptance criteria and actively participate in User Acceptance Testing (UAT).
• Collaborate with internal and external stakeholders to gather requirements, comprehend user needs, and integrate valuable feedback into the dynamic product process.
• Collaborate with the development team and release coordinator to plan and prioritize releases, ensuring timely delivery of the most valuable features for stakeholders and customers.
• Identify and proactively manage risks related to product development and delivery, implementing measures to mitigate potential issues.
• Track key performance indicators (KPIs) to measure feature effectiveness and inform data‑driven product decisions and continuous improvement.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays