Unit Coordinator | MGH-Post Anesthesia Care Unit

Mass General Brigham•Boston, MA

3d•Onsite

About The Position

The Unit Coordinator - Post Anesthesia Care Unit (PACU) position provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit. This role functions as the liaison between the patient, visitors, and clinicians. The Unit Coordinator is expected to effectively organize priorities, complete tasks on time, and manage confidential patient information. This role partners with nursing to coordinate the day-to-day patient flow, including communication to key players regarding patient admissions, discharges, and transfers. The position also involves providing outstanding service for every customer interaction. Actual job duties may vary by department. The Unit Coordinator performs clerical and other duties to assist in the general administration of the floor or unit, greets and interacts with patients, families, visitors, and coworkers professionally, and receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit. They also schedule consultations, tests, procedures, and patient transport, and enter accurate and timely information into the electronic medical record to facilitate efficient patient flow. Additionally, they contact ancillary service departments for equipment, services, and supplies, track their status and location, and use designated processes for identifying and facilitating repairs. The role may also assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries.

Requirements

High School Diploma or Equivalent required
1-2 years of administrative support experience required
Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Managing one's own time and the time of others.
Strong verbal & written communication skills.
Strong interpersonal, written and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.

Nice To Haves

Associate's Degree in a Related Field of Study preferred
Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. preferred

Responsibilities

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
Organizes priorities, completes tasks on time and manages confidential patient information.
Partners with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
Provides outstanding services for every customer interaction.
Performs clerical and other duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
Performs other duties as assigned.
Complies with all policies and standards.