Coordinator - Events and Promotions

Casino and•Evansville, IN

1d•Onsite

About The Position

This role is responsible for assisting with the daily set-up, execution, and emcee functions of daily casino prize giveaway promotions. The coordinator will promote the company’s products, services, events, and promotions via public address system, and educate players on the Rewards card. This position involves interacting with all casino customers relating to promotional events, assisting with paperwork and accountability, and executing property promotions and special events. The role also includes assisting with greeting guests, emcee functions for slot tournaments, maintaining daily procedures for Players Club members, and assisting with balancing a cash drawer. Additionally, the coordinator will handle coupons and newspaper promotions, make public announcements, assist with direct mail inquiries and customer account updates, and help resolve player complaints. They will also assist with promotional item implementation, distribution, and redemption, and report customer problems to the appropriate department. A thorough knowledge of Indiana Gaming regulations, internal controls, policies, and procedures is required. The role requires the ability to work in an environment with secondhand smoke, loud noises, and large crowds, and to stand, sit, and walk for prolonged periods (7+ hours). Adherence to Company Service Standards and availability for varied hours, holidays, and weekends is essential. Other duties may be assigned.

Requirements

Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.

Nice To Haves

Assisting with greeting all guests.
Assisting with the emcee functions of weekly slot tournaments as assigned.
Assisting with maintaining and balancing a cash drawer.
Assisting with coupons and newspaper promotions regarding gaming specials and promotions on property.
Assisting with direct mail inquiries to include updating customer account information and related duties.
Assists with the resolution of player complaints and problems.
Assists with promotional item implementation, distribution, and redemption.

Responsibilities

Assisting with the daily set-up, execution, and related emcee functions of daily casino prize giveaway promotions.
Promoting the company’s products, services, events, and promotions via public address system.
Educating players in the understanding, application, and usage of the company’s Rewards card to include its benefits.
Interacting with all casino customers relating to all promotional events.
Assisting with all paperwork and accountability.
Executing property promotions and special events.
Assisting with greeting all guests.
Assisting with the emcee functions of weekly slot tournaments as assigned.
Maintaining daily procedures regarding the Players Club members which includes, discerning appropriate identification, filing and record keeping.
Assisting with maintaining and balancing a cash drawer.
Assisting with coupons and newspaper promotions regarding gaming specials and promotions on property.
Making public announcements or special announcements.
Assisting with direct mail inquiries to include updating customer account information and related duties.
Assisting with the resolution of player complaints and problems.
Assisting with promotional item implementation, distribution, and redemption.
Reporting customer problems to other appropriate department for resolution.
Following the Company Service Standards model.
Being available for regularly scheduled work and able to work a variety of hours, holidays, and weekends.
Performing other duties as assigned.