Coordinator - Events and Promotions
About The Position
This role is responsible for assisting with the daily set-up, execution, and emcee functions of daily casino prize giveaway promotions. The coordinator will promote the company’s products, services, events, and promotions via public address system, and educate players on the company’s Rewards card. This position involves interacting with all casino customers relating to promotional events, assisting with paperwork and accountability, and executing property promotions and special events. The role also includes assisting with greeting guests, emcee functions for slot tournaments, maintaining daily procedures for Players Club members, and balancing a cash drawer. Additionally, the coordinator will assist with coupons, newspaper promotions, direct mail inquiries, and resolving player complaints. A key aspect of the role is knowledge of Indiana Gaming regulations and company policies. The position requires the ability to work in an environment with secondhand smoke, loud noises, and large crowds, and to stand, sit, and walk for prolonged periods (7+ hours). The coordinator must always follow the Company Service Standards model and be available for a variety of hours, holidays, and weekends. Other duties may be assigned.
Requirements
- Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
- Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
- Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
- Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Responsibilities
- Assisting with the daily set-up, execution, and related emcee functions of daily casino prize giveaway promotions.
- Promoting the company’s products, services, events, and promotions via public address system.
- Educating players in the understanding, application, and usage of the company’s Rewards card to include its benefits.
- Interacting with all casino customers relating to all promotional events.
- Assisting with all paperwork and accountability.
- Executing property promotions and special events.
- Assisting with greeting all guests.
- Assisting with the emcee functions of weekly slot tournaments as assigned.
- Maintaining daily procedures regarding the Players Club members which includes, discerning appropriate identification, filing and record keeping.
- Assisting with maintaining and balancing a cash drawer.
- Assisting with coupons and newspaper promotions regarding gaming specials and promotions on property.
- Making public announcements or special announcements.
- Assisting with direct mail inquiries to include updating customer account information and related duties.
- Assisting with the resolution of player complaints and problems.
- Assisting with promotional item implementation, distribution, and redemption.
- Reporting customer problems to other appropriate department for resolution.
- Being knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
- Working in an environment with secondhand smoke, loud noises, and large crowds.
- Standing, sitting, and walking for prolong periods of time (7+ hours).
- Following the Company Service Standards model.
- Being available for regularly scheduled work and able to work a variety of hours, holidays, and weekends.
- Performing other duties as assigned.
Benefits
- 401(k)
- 401(k) matching
- Medical, Dental, & Vision insurance
- Flexible spending account
- Employee assistance program
- Employee discounts
- Free parking
- Life insurance
- On-the-job training
- Paid time off
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
