Customer Account Coordinator

International Paper•Greensboro, NC

3d•Onsite

About The Position

The Customer Account Coordinator will be responsible for responding to internal and external customer inquiries, processing customer orders for offset printing and related services, and ensuring the accuracy of artwork files and job specifications. This role involves entering orders into the company's management information system (SAP/Kiwi), coordinating project timelines with production and shipping, and communicating project status and delivery updates to customers. The coordinator will also generate work orders, assist customers with product selection and quotes, resolve customer concerns, and monitor project progress to ensure deadlines and quality standards are met. Additionally, the position requires maintaining accurate customer records, supporting sales through administrative and customer support, identifying opportunities for additional products and services, and ensuring compliance with company procedures. General administrative tasks and other assigned duties are also part of the role.

Requirements

Five years of customer relations experience; preferably 2+ years industry specific
Experience in commercial printing, offset printing, packaging, or manufacturing
Experience working with printing terminology and production processes
Strong customer service and relationship building skills
Excellent verbal and written communication skills
Strong organizational skills
Ability to manage multiple projects in fast paced environment
High school diploma or GED

Nice To Haves

Preferred SAP (Kiwi) experience

Responsibilities

Respond to internal and external customer enquiries.
Receive and process customer orders for offset printing and related services.
Ensure artwork files and job specifications are accurate and complete.
Enter orders into the company's management information system SAP (Kiwi).
Coordinate project timelines with production and shipping departments.
Communicate production status, schedule changes, and delivery updates to customers.
Generate work orders and production documentation.
Assist customers with product selection, paper choices, and printing methods.
Provide quotes and review estimates and pricing information.
Resolve customer concerns, quality issues, and delivery challenges professionally and promptly.
Monitor project progress to ensure deadlines, quality standards, and customer expectations are met.
Maintain accurate customer records and job files.
Support sales by providing administrative and customer support.
Identify opportunities for additional products and services.
Ensure compliance with company quality, safety, and operational procedures.
Performs general administrative tasks and other tasks as assigned.