Coordinator Jobs

About The Position

Requirements

• Current Medical Assistant qualification/credential appropriate for the position.
• Previous outpatient, physician practice, or primary care experience preferred.
• Epic experience strongly preferred.
• Knowledge of common front office and patient access workflows preferred.
• Knowledge of health insurance, eligibility, benefits, and basic insurance processes preferred.
• Comfortable answering phones and communicating with patients regarding both clinical and non-clinical needs.
• Strong clinical judgment within their scope of practice and the ability to recognize when a concern requires escalation.
• Strong chart-review and critical-thinking skills.
• Ability to organize and prioritize a high volume of patient messages without losing attention to detail.
• Clear and compassionate patient communication skills.
• Strong documentation habits.
• Ability to work independently while maintaining close communication with providers and the clinic team.
• Flexibility and willingness to work across clinical, inbox, rooming, and front office responsibilities based on clinic needs.

Responsibilities

• Manage patient calls and MyChart/inbasket messages for clinic providers throughout the day.
• Review inboxes routinely and prioritize urgent/red messages, time-sensitive clinical concerns, and the oldest unresolved messages.
• Triage patient concerns within LPN/MA scope and established clinic protocols.
• Review the patient's chart and investigate concerns before routing messages to reduce unnecessary provider work and duplicate patient contacts.
• Answer patient questions independently when appropriate and route concerns requiring provider judgment or orders.
• Monitor clinical results and communicate provider-reviewed results and instructions to patients.
• Provide appropriate patient education and next steps based on provider instructions.
• Process medication refill requests according to clinic refill protocols, including verifying medication/dose, last appointment, required labs, and follow-up needs.
• Communicate with patients when additional information, appointments, labs, or provider review are needed before a refill can be completed.
• Maintain clear, complete, and timely documentation of patient communication and actions taken in the medical record.
• Work collaboratively with providers, rooming staff, and front office staff to prevent duplicate work and unnecessary patient touch points.
• Re-check inboxes throughout the day to identify new urgent needs and prevent messages from aging.
• Help maintain the clinic expectation that patient messages and refill requests are addressed within the established 48–72 hour timeframe.
• Review outstanding messages before the end of the shift and appropriately hand off unresolved or time-sensitive concerns.
• Identify recurring workflow concerns, high message volumes, or delays and communicate trends to clinic leadership.
• Provide rooming MA/LPN coverage during call-offs or unexpected staffing shortages as needed to maintain clinic operations.
• Provide front office cross-coverage as needed, including answering incoming phone calls, assisting patients with scheduling or general questions, supporting registration/check-in workflows, and helping maintain front desk operations during staffing shortages or high-volume periods.
• Assist with basic insurance-related workflows within role expectations, including reviewing insurance information, identifying missing or inaccurate information, and directing patients or concerns to the appropriate resource.
• Balance cross-coverage responsibilities with inbox management, with urgent and time-sensitive clinical needs remaining a priority.