Customer Service & Administrative Coordinator
About The Position
August Roofing & Solar is hiring a Customer Service & Administrative Coordinator to support our Marketing Department during peak seasonal demand. This part-time, seasonal role provides dedicated weekend coverage for lead response and customer communication, worked remotely from home on Saturdays and Sundays, with flexible scheduling for additional hours during the week. Competitive pay based on experience, with a company computer and phone provided. Join a Growing Team in Roofing & Solar! At August Roofing & Solar, we're not just building roofs, we're building trust, peace of mind, and lasting customer relationships. As a leading Southern California contractor, we specialize in roofing, solar, and maintenance services for homeowners, HOAs, and property managers. Our Marketing Department keeps the lead pipeline moving and our customers informed, and we're looking for a Coordinator who can help us stay on top of it every weekend.
Requirements
- Strong communicator, comfortable engaging with customers by phone, email, and SMS
- Organized and detail-oriented, able to manage multiple priorities and follow through consistently
- Comfortable with Excel, data entry, and routine administrative tasks with a high level of accuracy
- Adaptable, willing to shift between lead outreach, phone coverage, and administrative work as needed
- Comfortable learning new technology and working across multiple systems
- Self-directed and dependable, especially during reduced weekend staffing
- Positive, team-oriented approach with a willingness to learn and receive feedback
Responsibilities
- Provide inbound phone, SMS, and email coverage, responding to new lead and customer inquiries
- Conduct outbound lead outreach using established follow-up processes across phone, email, and SMS
- Monitor missed calls and AI-handled interactions requiring follow-up
- Perform data entry and maintain accurate records using Excel and other department systems
- Assist with day-to-day marketing operations, including recurring marketing activities, customer reviews, reporting, data management, and lead generation support
- Provide flexible administrative support based on department priorities and volume
- Participate in training, process updates, and operational handoffs to keep weekday and weekend operations connected
Benefits
- Company computer and phone provided
- Flexible, remote weekend work with adjustable weekday scheduling
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
