Administrative Customer Coordinator I

Ryder • Elwood, IL

1d • Onsite

About The Position

Ryder is hiring an Administrative Customer Coordinator I for a warehouse in Elwood, Illinois. The role supports warehouse or shift operations through administrative work, customer and contractor communication, export order processing, returns processing, pallet management, document maintenance, and updating operational metrics in a warehouse management system. The position pays $24.00 per hour, with weekly pay, and is scheduled Monday through Friday from 7:00 a.m. to 3:30 p.m. The listed equipment is a computer.

Ryder describes its facilities as clean, organized, and focused on safety. The company offers paid training and support for career development, and promotes a team-first culture built on respect and continuous improvement. Additional screening may be required for some assignments, potentially including employment and education verification, a motor vehicle records check and road test, or customer badging or background requirements.

Requirements

• High school diploma or equivalent.
• Strong written, organizational, and verbal communication skills.
• Ability to make quick, reliable decisions that represent both the customer and Ryder.
• Intermediate knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.

Nice To Haves

• Warehouse or distribution clerk experience involving transportation coordination, inventory, shipping and receiving, and coordination with carriers, vendors, and customers.
• Knowledge of WMS systems.
• Experience operating forklift equipment.
• Equipment certification may be required.

Responsibilities

• Performs administrative tasks for an area or shift.
• Maintains filing systems and documents in accordance with Standard Operating Procedures (SOP).
• Interacts with customers and contractors, answering questions about shipment times, product cuts, loads not picked up by carriers, and damage claims.
• Coordinates export order processing, completes export paperwork, generates export labels, and maintains export documentation.
• Processes returns in the Warehouse Management System (WMS) and maintains associated paperwork.
• Orders CHEP and white wood pallets for the site, reconciles pallet counts, and researches significant pallet-system variances.
• Uses the location's WMS to update area or shift metrics as needed.
• Performs additional duties as assigned and works overtime as needed.

Benefits

• Weekly pay.
• Paid training and career-development support.
• Medical, dental, and vision benefits beginning after 30 days.
• 401(k) with company match.
• Paid time off accrual starting in the first month, with up to 80 hours accrued in the first year.
• Employee stock discount of 15%.
• Employee discounts on tools, cars, hotels, electronics and appliances, cell phones, travel, and other items.
• Safety gear provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED