Administrative Coordinator I

Consumer Direct Care Network•Hudson, OH

1d•Onsite

About The Position

The Administrative Coordinator I coordinates administrative duties in compliance with federal and state regulations and Managed Care Organization program rules. The role handles customer service through inbound and outbound phone calls, emails, messages, and chats; manages intake, referrals, client and attendant enrollment paperwork, and authorization processes; and supports positive business growth and development. The coordinator also handles assigned specialized tasks and projects and contributes to a cohesive office environment, day-to-day operations, and client advocacy. The position provides administrative and clerical support, processes documents in relevant systems, and assists accounts receivable efforts by auditing service authorizations and facilitating corrections with MCO representatives. It requires effective communication, problem-solving, decision-making, computer skills, and participation in professional development. The role typically works in an office environment with frequent interruptions and uses a computer, telephone, and other office equipment.

Requirements

High school diploma or GED preferred.
Previous office experience preferred.
A combination of education and experience may be considered.
Must successfully pass a background screening.
Intermediate computer efficiency.
Effective communication, problem-solving, and decision-making skills.

Nice To Haves

Bilingual ability is preferred in various locations.

Responsibilities

Provide excellent customer service to internal and external clients.
Handle inbound and outbound phone calls and accurately respond to questions and concerns.
De-escalate situations involving dissatisfied customers and offer assistance and support.
Provide administrative and clerical support, including mailing, scanning, faxing, and data entry.
Process forms and documents in relevant systems.
Support accounts receivable by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
Comply with applicable legal requirements, standards, policies, and procedures.
Maintain the skills and knowledge needed to coordinate workflow.
Demonstrate problem-solving and decision-making skills and intermediate computer efficiency.
Participate in professional development and training activities.
Perform other duties as assigned.

Benefits

Professional training and development opportunities.
Medical, dental, and vision insurance, subject to position and employment-status eligibility.
Accrued vacation, subject to position and employment-status eligibility.
Profit-sharing for employees in good standing.
Two paid floating holidays and nine paid federal holidays.
Paid safe sick time.
Instant Earnings Option.
401(k) retirement plan with discretionary company match.
Company-paid life insurance.
Supplemental life, accident, critical illness, and hospital benefits.
Short- and long-term disability benefits.
Paid parental leave.
Flexible spending account.
Employee assistance program.
Pet insurance.
Rewarding career helping others.
Fun and engaging work environment built on team unity.
Job satisfaction from making a difference in the work and lives served.