Content Moderator Jobs

About The Position

Requirements

• Experience navigating internet websites, including social media and commercial websites.
• Comfort reviewing internet content that may be inappropriate or explicit.
• Strong attention to detail.
• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Comfort using desktop computer systems and general knowledge of Windows-based systems.
• Reliable and predictable attendance.
• Ability to follow established procedures and provide customer service.
• Ability to collaborate with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks, work under pressure, and remain focused.
• Openness to feedback, evolving policies, and a structured schedule with a variety of shifts.
• Strong critical-thinking and decision-making skills.
• Proactive, solution-oriented approach to problem-solving.

Nice To Haves

• Customer service and/or sales experience.
• College degree.
• Experience reviewing or monitoring social media.
• Consistent work history.
• Proven oral and written communication skills.

Responsibilities

• Review content for compliance with community guidelines while maintaining accuracy and quality.
• Participate in refresher training to apply current policies correctly.
• Comply with client-defined performance indicators and operational parameters.
• Review, classify, and/or eliminate highly sensitive user-uploaded content according to client-defined parameters.
• Investigate and resolve complex content issues within agreed turnaround times and quality standards.
• Follow corporate confidentiality policies and handle customer information securely.
• Participate in company training programs for continued development in the role.
• Follow instructions, procedures, and other requirements related to the role.
• Moderate traumatic, sensitive, and potentially offensive content.
• Provide trends and insights and recommend process, policy, and product improvements.
• Stay current on workflow changes, operational guidelines, policy updates, and Community Standards.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Programs and health and personal time off, subject to eligibility.
• Leave programs, subject to eligibility.
• 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.