Social Media Content Moderator - Bi-Lingual Korean - Onsite

Teleperformance • Jensen Beach, FL

1d • Onsite

About The Position

The Social Media Content Moderator reviews user-generated content on a client’s platform to ensure it complies with community guidelines. The role involves reviewing and classifying sensitive, graphic, traumatic, or potentially offensive images, videos, and written content, removing or escalating material that violates client-defined parameters. The moderator helps maintain a positive experience for users while meeting accuracy, quality, confidentiality, and turnaround-time standards.

The position is onsite in Port St. Lucie, Florida. Moderators participate in refresher and ongoing training, stay current on workflow and policy changes, and provide trends and insights that can support improvements to processes, policies, and products.

Requirements

• Ability to work onsite in Port St. Lucie, Florida; this is not a work-from-home position.
• Experience navigating internet websites, including social media and commercial websites.
• Comfort reviewing internet content that may be inappropriate or explicit.
• Attention to detail.
• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Ability to follow established procedures and a structured schedule that includes a variety of shifts.
• Ability to collaborate with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work under pressure while remaining focused.
• Critical-thinking and solution-oriented skills.

Nice To Haves

• Customer service and/or sales experience.
• College degree.

Responsibilities

• Review content to determine whether it meets community guidelines while maintaining high standards of accuracy and quality.
• Participate in frequent refresher training to apply policies correctly.
• Comply with performance indicators and parameters defined by the client’s operation.
• Review, classify, and/or eliminate highly sensitive user-uploaded content according to client-defined parameters.
• Investigate and resolve complex content issues within agreed turnaround times and quality standards.
• Follow corporate confidentiality policies and handle customer information properly to protect its security.
• Participate in company training programs for role development.
• Follow orders, instructions, and procedures related to the role.
• Moderate traumatic, sensitive, and potentially offensive content.
• Identify trends and insights and recommend process, policy, and product improvements.
• Stay up to date on workflow changes, operational guidelines, policy updates, and Community Standards.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Programs and health and personal time off, subject to eligibility.
• Leave programs, subject to eligibility.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED