Content Moderator (Polish)

Twentoo • Lisbon, IA

12h • Onsite

About The Position

The Content Moderator reviews online content in line with service level agreements (SLAs) and quality benchmarks. The role ensures uploaded content complies with platform policies, legal standards, and safety guidelines, while maintaining knowledge of leading e-commerce products, services, and industry standards. The moderator adapts to policy updates and schedule changes, follows standard operating procedures, and identifies and escalates issues through the appropriate internal channels.

This is a full-time, six-month contract role based on-site in Lisbon, Portugal. The position requires rotating shifts across Monday to Sunday, 24/7.

Requirements

• Native or fluent Polish, both verbally and in writing.
• Fluent English at a minimum B2 level.
• Content moderation experience or demonstrated moderation ability, with sound judgement and local market insight.
• Solid understanding of e-commerce platforms and online content.
• High attention to detail and accuracy.
• Ability to manage high workloads, including during peak promotional periods.
• Availability for rotating shifts, Monday to Sunday, 24/7.

Responsibilities

• Review online content in line with service level agreements (SLAs) and quality benchmarks.
• Ensure uploaded content complies with platform policies, legal standards, and safety guidelines.
• Maintain strong knowledge of leading e-commerce products, services, and industry standards.
• Adapt to policy updates and schedule changes, consistently following standard operating procedures.
• Identify and escalate issues through the proper internal channels.

Benefits

• Monthly complexity bonus.
• Daily meal allowance.
• Health insurance.
• Modern city-centre office with easy access by public transport.
• Comprehensive initial training and coaching.
• Relocation support for candidates moving from abroad, including a room in a shared apartment for up to 12 months.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed