Bilingual Chinese (Mandarin) Social Media Moderator

Jobs for Humanity•Morrow, GA

18h•Onsite

About The Position

VXI is hiring a full-time, onsite Bilingual Chinese Mandarin Social Media Account Moderator in Morrow, Georgia, to support a global social media platform’s Trust & Safety operations. This is a 100% non-voice, case-based role focused on platform safety, trust, and policy enforcement rather than customer service. Moderators review user accounts, private messages, group chats, and appeal requests, making consistent decisions under established policies and community standards. The role includes documenting enforcement actions and supporting platform safety, authenticity, acceptable-use, and trust standards. The work involves structured, repetitive policy-based decision-making, prolonged screen time, and exposure to sensitive, explicit, disturbing, or emotionally challenging material. The role is onsite and requires 40 hours per week in Morrow, GA. Employees must be available for an assigned fixed schedule during operating hours Monday through Saturday, 8:00 AM to 2:00 AM EST, including evenings and late-night shifts. Paid training lasts four weeks, Monday through Friday from 8:00 AM to 5:00 PM EST, with 100% attendance required and no time off accommodated during training.

Requirements

Fluency in Chinese and English.
Ability to work 40 hours per week onsite in Morrow, Georgia.
Strong judgment and ability to apply policies consistently and objectively.
High attention to detail and accurate documentation and case handling.
Ability to make decisions independently within established policy guidelines.
Comfort enforcing platform rules without emotional escalation.
Psychological resilience and stress tolerance when reviewing sensitive or disturbing content.
Computer proficiency and ability to navigate multiple systems and workflows efficiently.
Dependability, accountability, consistent attendance, and schedule adherence.
Ability to work assigned schedules Monday through Saturday between 8:00 AM and 2:00 AM EST, including evenings and late-night shifts.
Ability to complete required pre-employment assessments and background checks.
100% attendance throughout the four-week training period; time off during training cannot be accommodated.

Nice To Haves

At least six months of experience in content moderation, Trust & Safety, risk, fraud, e-commerce operations, or similar policy-based work.
Familiarity with major social media, short-form video, social commerce, or online marketplace platforms.

Responsibilities

Review and moderate user accounts and user-generated content according to platform policies and community standards.
Evaluate private messages and group chats for policy violations.
Assess and process account appeals using established enforcement guidelines.
Make consistent, objective enforcement decisions based on platform standards.
Accurately document moderation actions, decisions, and rationale.
Support platform safety, authenticity, acceptable-use, and trust standards.
Meet established quality, productivity, attendance, and decision-consistency benchmarks.