Japanese Language Social Media Community Moderator

Social Factor•Dallas, TX

10d

About The Position

Social Factor is seeking moderators with Japanese-language experience for project-based, gig, temporary, or part-time work as opportunities become available. Moderators help develop strong digital communities for well-known brands by engaging with users, answering questions, and supporting discussion and troubleshooting in line with each client's brand voice and workflows. Some work may be available around the clock, and schedules are flexible. The company is hiring from specified U.S. states and welcomes U.S.- or UK-based social media community moderators. Client needs change over time; the team may contact candidates when a suitable opportunity arises.

Requirements

Native-level understanding of Japanese.
Deep understanding of Japanese pop culture, nomenclature, cultural references, and slang.
Previous social media moderation experience.
Exceptional organizational and multitasking abilities, with the ability to follow clear guidelines and workflows.
Excellent verbal and written communication skills, including the ability to mirror the voice and tone of multiple brands.
Excellent spelling and grammar; final candidates will take a skills and/or language test.
Strong willingness to learn, think critically, and take a proactive approach.
High energy and the ability to multitask in a dynamic, rapidly growing organization.
Knowledge of and experience with major social media platforms such as YouTube, Facebook, X, Instagram, and LinkedIn.
Personal computer running at least Windows 10 or macOS 12.X.
Personal internet connection with a minimum speed of 150 Mbps.
Applicants must be based in the U.S. or UK; hiring from the U.S. is limited to the states listed in the posting.
Use of AI technology during live interview conversations is prohibited and could lead to disqualification.

Nice To Haves

Live-stream moderation experience.
Sprinklr certification and/or experience with Khoros or Sprout Social.

Responsibilities

Develop and support digital communities for client brands as work becomes available.
Interact with users in real time, answer questions, engage appropriately in discussions, and assist with troubleshooting.
Understand each client's brand voice and accurately engage with users while matching the voice and tone of multiple brands.
Follow established guidelines and workflows.