Hindi Language Social Media Community Moderator

Social Factor•Dallas, TX

10d

About The Position

Social Factor is seeking Hindi-language social media community moderators for project-based, temporary, or part-time work as opportunities become available. Moderators help develop strong, growing digital communities for well-known brands by engaging with users in real time, answering questions, participating appropriately in discussions, and helping troubleshoot. The work may involve different client needs and brand voices, and some work is available around the clock. Schedules are flexible. Applicants must be based in the United States or United Kingdom; hiring in the United States is limited to the states listed in the posting.

Requirements

Native-level understanding of Hindi.
Deep understanding of Hindi-language pop culture, nomenclature, cultural references, and slang.
Previous social media moderation experience.
Ability to understand a client's brand voice and engage with users accurately.
Exceptional organizational and multitasking abilities, with the ability to follow clear guidelines and workflows.
Excellent verbal and written communication skills, including the ability to mirror the voice and tone of multiple brands.
Excellent spelling and grammar; final candidates will take a skills and/or language test.
Strong willingness to learn, think critically, and take a proactive approach.
High energy and ability to multitask in a dynamic, rapidly growing organization.
Knowledge of and experience with major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn.
Personal computer running at least Windows 10 or macOS 12.X.
Personal internet connection with a minimum speed of 150 Mbps.
Must be based in the United States or United Kingdom. U.S. hiring is limited to Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia.
Use of AI technology during live interview conversations is prohibited and could lead to disqualification.

Nice To Haves

Live-stream moderation experience.
Sprinklr certification.
Experience with Khoros and/or Sprout Social.

Responsibilities

Develop and support digital communities for client brands as work becomes available.
Understand each client's brand voice and engage accurately with users.
Interact with users in real time, answer questions, engage appropriately in discussions, and assist with troubleshooting.
Follow established guidelines and workflows while managing multiple tasks.