Language Social Media Community Moderator
About The Position
Social Factor seeks language-skilled social media community moderators for project-based, temporary, or part-time opportunities as work becomes available. Moderators help develop and grow digital communities for well-known brands, understand and reflect each client's brand voice, and engage with users in real time by answering questions, joining discussions, and troubleshooting. Client needs change over time; Social Factor may contact candidates when a suitable opportunity arises to determine their availability and interest. Flexible schedules are offered, and some projects operate 24/7. Applicants are sought in specified U.S. states, and out-of-country applicants are accepted for this project. The role supports English and other languages, including Hindi, Arabic, Spanish, Portuguese, King’s English, Korean, French, German, Indonesian, and Japanese.
Requirements
- Native-level understanding of the relevant language.
- Deep understanding of the language's pop culture, nomenclature, cultural references, and slang.
- Previous social media moderation experience.
- Excellent verbal and written communication skills, including the ability to mirror the voice and tone of multiple brands.
- Excellent spelling and grammar; final candidates will complete a skills and/or language test.
- Strong organizational and multitasking abilities, with the ability to follow clear guidelines and workflows.
- Willingness to learn, think critically, and take a proactive approach.
- Ability to work with high energy and multitask in a dynamic, rapidly growing organization.
- Knowledge of and experience with major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn.
- Personal computer running at least Windows 10 or macOS 12.X.
- Personal internet connection with a minimum speed of 150 Mbps.
Nice To Haves
- Live stream moderation experience.
- Sprinklr certification and/or experience with Khoros or Sprout Social.
Responsibilities
- Develop and support strong, growing digital communities for client brands as work becomes available.
- Understand clients' brand voices and engage accurately with users, mirroring the appropriate voice and tone.
- Interact with users in real time by answering questions, engaging in discussions, and troubleshooting.
- Follow client guidelines and workflows while managing multiple tasks.
Benefits
- Flexible schedules.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
