Social Media Content Moderator - Onsite

Teleperformance • El Paso, TX

18h • Onsite

About The Position

This on-site position in El Paso, Texas, moderates user-generated content on a client’s platform. The moderator reviews graphic images, videos, and written content to determine whether it complies with community guidelines, classifies or removes content according to client parameters, and escalates violations. The role supports a positive social experience while maintaining accuracy, quality, confidentiality, and information security. It involves exposure to traumatic, sensitive, potentially offensive, or explicit content, and requires adherence to client and company procedures, policies, performance standards, and turnaround times. The moderator participates in ongoing and refresher training, keeps current with workflow and policy changes, investigates complex content issues, and provides trends and insights to support process, policy, and product improvements.

Requirements

• Ability to work on-site in El Paso, Texas; this is not an at-home position.
• Experience navigating internet websites, including social media and commercial websites.
• Comfort reviewing internet content that may be inappropriate or contain explicit material.
• Attention to detail.
• High school diploma or equivalent.
• At least 1 year of customer service or other work experience.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Predictable and reliable attendance.
• Ability to follow established procedures and a structured schedule that includes a variety of shifts.
• Ability to collaborate with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks, work under pressure with resilience, and remain focused.
• Critical thinking and a proactive, solution-oriented approach.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Review content for compliance with community guidelines while maintaining accuracy and quality.
• Participate in refresher training to apply current policies correctly.
• Comply with performance indicators and parameters defined by the client’s operation.
• Review, classify, and/or remove highly sensitive content uploaded by users according to client-defined parameters.
• Investigate and resolve complex content issues within agreed turnaround times and quality standards.
• Follow corporate confidentiality policies and handle customer information securely.
• Participate in continuous training programs established for development in the role.
• Comply with orders, instructions, procedures, and other requirements related to the role.
• Moderate traumatic, sensitive, and potentially offensive content.
• Provide trends and insights and recommend improvements to processes, policies, and products.
• Stay up to date on workflow changes, operational guidelines, policy updates, and Community Standards.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Programs.
• Health and personal time off (HPT) and eligible leave programs.
• 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED