French Language Social Media Community Moderator
About The Position
Social Factor is seeking French-language social media community moderators for project-based, temporary, or part-time opportunities as work becomes available. Moderators help develop strong, growing digital communities for well-known brands by interacting with users in real time, answering questions, engaging in discussions, and assisting with troubleshooting. The role requires understanding each client’s brand voice and accurately engaging with users. Some work may be available around the clock, and schedules are flexible. Social Factor is hiring from the listed U.S. states and welcomes U.S.-based or UK-based moderators who work in English and French. Opportunities depend on changing client needs; the team will contact candidates when a potential match becomes available.
Requirements
- Native-level understanding of French.
- Deep understanding of French-language pop culture, nomenclature, cultural references, and slang.
- Previous social media moderation experience.
- Ability to understand a client’s brand voice and engage with users accurately.
- Exceptional organizational and multitasking abilities, and the ability to follow clear guidelines and workflows.
- Excellent verbal and written communication skills, including the ability to mirror the voice and tone of multiple brands.
- Excellent spelling and grammar; final candidates will take a skills and/or language test.
- Strong willingness to learn, think critically, and take a proactive approach.
- High energy and ability to multitask in a dynamic, rapidly growing organization.
- Knowledge of and experience with major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn.
- Personal computer running at least Windows 10 or macOS 12.X.
- Personal internet connection with a minimum speed of 150 Mbps.
Nice To Haves
- Live-stream moderation experience.
- Sprinklr certification, Khoros experience, and/or Sprout Social experience.
Responsibilities
- Develop and support growing digital communities for client brands.
- Interact with users in real time, answer questions, and appropriately engage in discussion and troubleshooting.
- Understand clients’ brand voices and accurately engage with users.
- Follow established guidelines and workflows.
Benefits
- Flexible schedules.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
