Portuguese Language Social Media Community Moderator

Social Factor•Dallas, TX

10d

About The Position

Social Factor is seeking Portuguese-language social media community moderators for project-based, gig, temporary, or part-time opportunities as work becomes available. Moderators help develop strong, growing digital communities for well-known brands by engaging with users in real time, answering questions, participating appropriately in discussions, and assisting with troubleshooting. Client needs change over time, and candidates may be contacted when a suitable opportunity arises. Some work operates 24/7, and schedules are flexible. Applicants must be based in the US or UK; hiring in the US is limited to the listed states. The role supports English and Portuguese moderation work.

Requirements

Native-level understanding of Portuguese.
Deep understanding of Portuguese-language pop culture, nomenclature, cultural references, and slang.
Previous social media moderation experience.
Strong organizational and multitasking abilities, with the ability to follow clear guidelines and workflows.
Excellent verbal and written communication skills, including the ability to mirror the voice and tone of multiple brands.
Excellent spelling and grammar skills; final candidates will take a skills and/or language test.
Willingness to learn, think critically, and take a proactive approach.
High energy and ability to multitask in a dynamic, rapidly growing organization.
Knowledge of and experience with major social media platforms such as YouTube, Facebook, X, Instagram, and LinkedIn.
Personal computer running at least Windows 10 or macOS 12.X.
Personal internet connection with a minimum speed of 150 Mbps.
Must be based in the US or UK; US hiring is limited to Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.
Use of AI technology during live interview conversations is prohibited and could lead to disqualification.

Nice To Haves

Live-stream moderation experience.
Sprinklr certification, Khoros experience, and/or Sprout Social experience.

Responsibilities

Develop and support growing digital communities for client brands as work becomes available.
Understand each client's brand voice and engage accurately with users.
Interact with users in real time, answer questions, engage appropriately in discussions, and assist with troubleshooting.
Follow established guidelines and workflows while moderating social media communities.