Spanish Language Social Media Community Moderator

Social Factor•Dallas, TX

10d

About The Position

Social Factor is seeking Spanish-language social media community moderators for project-based, temporary, or part-time opportunities as work becomes available. Moderators help develop strong, growing digital communities for well-known brands by interacting with users in real time, answering questions, engaging appropriately in discussions, and assisting with troubleshooting. Work may be available around the clock, and flexible schedules are offered. The company is hiring in specified U.S. states and welcomes U.S.- or UK-based moderators who work in English and Spanish. Candidates may be contacted when a suitable opportunity becomes available to discuss their availability and interest. Social Factor is a social media agency focused on human connection. Its teams help brands listen, reach, and respond, including for Fortune 100 and Fortune 500 clients. Use of AI during live interview conversations is prohibited and could result in disqualification; applicants may use AI to practice interviewing, prepare questions, and proofread resumes.

Requirements

Native-level understanding of Spanish.
Deep understanding of Spanish-language pop culture, nomenclature, cultural references, and slang.
Previous social media moderation experience.
Ability to understand client brand voice and accurately engage with users.
Strong organizational and multitasking abilities, with the ability to follow clear guidelines and workflows.
Excellent verbal and written communication skills, including the ability to mirror the voice and tone of multiple brands.
Excellent spelling and grammar; final candidates will take a skills and/or language test.
Willingness to learn, think critically, and take a proactive approach.
Ability to work in a high-energy, dynamic, rapidly growing organization while multitasking.
Knowledge of major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn.
Personal computer running at least Windows 10 or macOS 12.X.
Personal internet connection with a minimum speed of 150 Mbps.

Nice To Haves

Live stream moderation experience.
Sprinklr certification, Khoros experience, and/or Sprout Social experience.

Responsibilities

Develop strong, growing digital communities for client brands as work becomes available.
Interact with users in real time, answer questions, and engage appropriately in discussions.
Assist with troubleshooting efforts.
Understand each client's brand voice and accurately engage with users.
Follow established guidelines and workflows.