Social Media Content Moderator - Bi-Lingual Korean - Onsite

Teleperformance • Port Saint Lucie, FL

3d • Onsite

About The Position

The Social Media Content Moderator reviews user-generated content on a client platform to ensure it complies with community guidelines. The role includes reviewing graphic, sensitive, and potentially offensive images, videos, and written content; classifying or removing content according to client-defined parameters; and escalating violations. Moderators also investigate complex content issues, follow confidentiality and information-security requirements, keep current with workflow and policy changes, and provide trends and recommendations to improve processes, policies, and products. This is an onsite position in Port St. Lucie, Florida, and requires bilingual Korean language ability as indicated by the job title.

Requirements

• Ability to work onsite in Port St. Lucie, Florida; this is not a work-from-home position.
• Experience navigating internet websites, including social media and commercial websites.
• Comfort reviewing internet content that may be inappropriate or explicit.
• Strong attention to detail.
• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Bilingual Korean ability, as stated in the job title.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Review content for compliance with community guidelines while maintaining accuracy and quality.
• Participate in refresher training and apply current policies and client-defined performance standards.
• Review, classify, and/or remove highly sensitive user-uploaded content according to client parameters.
• Investigate and resolve complex content issues within agreed turnaround times and quality standards.
• Handle customer information in accordance with corporate confidentiality and security policies.
• Participate in company training programs and follow instructions and procedures related to the role.
• Moderate traumatic, sensitive, and potentially offensive content.
• Identify trends and provide insights and recommendations for process, policy, and product improvements.
• Stay up to date on workflow changes, operational guidelines, policy updates, and Community Standards.

Benefits

• Eligible team members may receive medical, vision, and dental coverage.
• Employment Assistance Programs and health and personal time off (HPT), subject to eligibility.
• Leave programs, subject to eligibility.
• 401(k) plan.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED