Social Media Content Moderator - Onsite

Teleperformance • El Paso, TX

24d • Onsite

About The Position

The Social Media Content Moderator reviews user-generated images, videos, and written content on a client platform to ensure compliance with community guidelines. The role involves classifying or removing sensitive content, escalating content that violates client-defined parameters, and helping provide a positive social experience for users. Moderators may encounter traumatic, sensitive, explicit, and potentially offensive material. The position is onsite in El Paso, Texas, and requires following client and company policies, quality standards, confidentiality practices, and operational guidelines. The moderator also identifies trends and shares insights that can support process, policy, and product improvements.

Requirements

• Ability to work onsite in El Paso, Texas; this is not an at-home position.
• Experience navigating internet websites, including social media and commercial websites.
• Comfort reviewing internet content that may be inappropriate or explicit.
• Attention to detail.
• High school diploma or equivalent.
• At least 1 year of customer service or work experience.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Predictable and reliable attendance.
• Ability to follow established procedures and demonstrate a customer-service-driven approach.
• Ability to collaborate with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work under pressure with resilience and focus.
• Ability to consider feedback and evolving policies and work within a structured schedule that includes a variety of shifts.
• Strong critical-thinking and solution-oriented skills.

Nice To Haves

• Customer service and/or sales experience.
• College degree.

Responsibilities

• Review content for compliance with community guidelines while maintaining accuracy and quality.
• Participate in refresher training to apply current policies correctly.
• Meet performance indicators and parameters defined by the client operation.
• Review, classify, and/or remove highly sensitive user-uploaded content according to client-defined parameters.
• Investigate and resolve complex content issues within agreed turnaround times and quality standards.
• Follow corporate confidentiality policies and handle customer information appropriately.
• Participate in company training programs to support development in the role.
• Follow instructions, procedures, and other requirements related to the role.
• Moderate traumatic, sensitive, and potentially offensive content.
• Identify trends and provide insights and recommendations for process, policy, and product improvements.
• Stay current on workflow changes, operational guidelines, policy updates, and Community Standards.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Programs and health and personal time off and leave programs, subject to eligibility.
• 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible Spending Account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED