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Crime Victim Compensation Specialist

City and County of Denver•Denver, CO
•Onsite

About The Position

The Crime Victim Compensation Specialist performs secretarial and administrative duties using legal terminology, procedures, and documents. Working with limited supervision, the specialist processes Crime Victim Compensation claims and assists crime victims and service providers. Assignments are generally complex and are carried through to completion with substantial independence. Work is reviewed for adherence to instructions and program policies and procedures, as well as for accuracy, completeness, and conformance to standard practice and precedent. The role involves communicating with the public, community partners, coworkers, and District Attorney’s Office staff. Interactions often involve people in crisis or stressful situations and require discretion, judgment, courtesy, tact, and empathy. The position is grant-funded and limited-term, with an expected end date stated in the posting as December 31, 2026; another section lists December 31, 2027, with the possibility of an extension. The expected starting pay is $22.50 per hour. The position is onsite at Republic Plaza in Denver, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

  • High school graduation or possession of a GED, HiSET, or TASC Certificate.
  • Two years of clerical experience; additional appropriate education may substitute for the minimum experience requirement.
  • Ability to work in a fast-paced environment and multitask.
  • Comfort answering phones.
  • Exceptional customer service skills.
  • Ability to read police reports and speak to victims of violent crime.

Nice To Haves

  • Data entry skills.
  • Bilingual in Spanish.
  • Knowledge of medical billing.

Responsibilities

  • Process Crime Victim Compensation claims and provide assistance to crime victims and service providers.
  • Review information for completeness and evaluate the need for additional documentation.
  • Monitor and track receipt of information and enter data completely and accurately.
  • Answer telephone inquiries from the public and provide referrals to community agencies.
  • Respond to inquiries from community agencies and service providers.
  • Read and summarize police reports.
  • Explain Crime Victim Compensation program policies to victims and service providers.
  • Process payments and perform data entry.
  • Carry assigned work through to completion with substantial independence, following program policies, procedures, and standard practices.
  • Perform other duties as assigned or requested.

Benefits

  • Guaranteed life-long monthly pension after vesting following five years of service.
  • 457B Retirement Plan.
  • 132 hours of PTO earned within the first year.
  • 11 paid holidays per year, plus one personal holiday.
  • Education Refund Program supporting continued learning and career growth.
  • Care Bank: eight weeks of paid family leave after passing the probation period.
  • Free RTD Eco Pass.
  • Competitive medical, dental, and vision plans effective within one month of start date.

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