Workers Compensation Specialist - Risk Management

City of Savannah•Savannah, GA

About The Position

The Workers Compensation Specialist serves as the primary point of contact for injured City of Savannah employees and primarily handles workers’ compensation claims on a daily basis. The role performs administrative tasks and coordinates with City staff, doctors’ offices, nurse case managers, the third-party administrator, and vendors to support claims management, improve practices and service delivery, and reduce exposures. The position administers claims and provides assistance and information to claimants and service providers to facilitate employee care and return to work. Work is performed under the limited supervision of the Claims Program Manager, who assigns work through general instructions and spot-checks completed work.

Requirements

Associate’s degree in occupational health, insurance, safety management, ergonomics, or another closely related field.
Two years of experience in workers’ compensation claims management.
CWCP certification.
Valid state driver’s license, which must be maintained.
Ability to exercise discretion and tact and navigate political environments.
Knowledge of basic medical terminology, legal terminology, liability procedures, policies and laws, insurance claims terminology, City policies and procedures, research and analysis methods, and modern office practices and procedures.
Skill in operating computers and Microsoft Office Suite software, problem-solving in a customer-related environment, interpersonal relations, and oral and written communication.
Successful completion of a background investigation, including supervised drug screen and post-offer/pre-employment medical screen; education, certifications, and licenses must be verified before employment.

Nice To Haves

Workers’ Compensation Adjuster License preferred.

Responsibilities

Develop and maintain a database monitoring employees on injury leave, medical compliance, and anticipated return-to-work dates.
Visit occupational health clinics and physicians to maintain current knowledge of medical procedures and medications.
Identify employee safety concerns while reviewing injury reports and refer them to the Risk Coordinator.
Collaborate with City departments to develop alternative light-duty assignments and facilitate employees’ return to full duty.
Arrange for private investigators or other providers as needed to contest claims that may be fraudulent.
Monitor and assess workers’ compensation activities to ensure compliance with Georgia state laws.
Draft updates to City policies to reflect changes in the Georgia Worker’s Compensation Program.
Enter, adjust, and correct injury-leave usage for injured City of Savannah workers.
Support department leadership and outside City Attorneys with workers’ compensation claim analyses, documentation, and information gathering.
Perform other related duties as assigned.