WORKERS COMPENSATION SPECIALIST

Freeman Health System

4d • Hybrid

About The Position

The Workers Compensation Specialist administers and coordinates workers' compensation activities for Freeman Health System. The role manages claims from injury reporting through resolution, ensuring compliance with applicable regulations while supporting injured employees, return-to-work efforts, and high-quality customer service. The position works under the direction of the Supervisor, Workers' Compensation, Commercial Insurance & AR Employee Health and supports workers' compensation, OSHA compliance, injury prevention, and related risk management initiatives.

The role also supports insurance-related programs, including fleet and vehicle insurance and commercial property insurance, and may assist with reporting, documentation, renewals, legal proceedings, and settlement activities. The position is primarily office-based, includes travel between facilities and markets, and may be eligible for a hybrid arrangement after training and orientation, subject to policy and manager approval.

Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• Two or more years of progressively responsible experience in workers' compensation administration, claims management, risk management, or occupational health.
• Knowledge of workers' compensation laws, claims management practices, OSHA regulations, and injury management processes.
• Knowledge of medical terminology and workers' compensation claim administration principles.
• Proficiency in Microsoft Office applications and reporting tools.
• Strong organizational skills and ability to manage multiple claims, priorities, and deadlines.
• Analytical, problem-solving, and critical-thinking skills.
• Effective verbal, written, and interpersonal communication skills.
• Ability to build collaborative relationships with employees, leaders, medical providers, vendors, and regulatory agencies.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Strong customer-service orientation and ability to assist employees during the claims process.
• Ability to work independently and collaborate effectively with team members and leadership.
• Ability to travel between facilities as necessary for investigations, meetings, training, and safety evaluations.
• Physical ability to sit for prolonged periods and frequently stand, walk, bend, and stoop.
• Hearing and manual dexterity sufficient to operate computers, telephones, scanners, photocopiers, and other office equipment.

Nice To Haves

• Experience working with self-insured workers' compensation programs.
• Healthcare industry experience.

Responsibilities

• Administer workers' compensation claims and coordinate claim activity from initial injury reporting through claim closure.
• Ensure timely reporting, documentation, and investigation of work-related injuries and illnesses.
• Serve as a primary contact for injured employees, leaders, medical providers, and third-party administrators regarding claim status and processes; attend appointments as applicable.
• Maintain accurate claim files, documentation, and records in accordance with regulations and organizational requirements.
• Monitor claim activity and communicate with third-party administrators about claim progress, treatment plans, reserve changes, and return-to-work opportunities.
• Coordinate transitional duty and return-to-work programs with leaders, Human Resources, and occupational health providers.
• Guide employees and leaders on injury reporting procedures, workers' compensation requirements, and available resources.
• Assist with workplace injury investigations and identify contributing factors and prevention opportunities.
• Track workers' compensation claim metrics, injury trends, and loss data.
• Prepare reports and maintain records related to claim activity, costs, OSHA reporting, and regulatory compliance.
• Assist with OSHA recordkeeping, annual reporting, and maintenance of injury and illness logs.
• Ensure compliance with workers' compensation, OSHA, DOT, and drug-testing regulations.
• Coordinate communication and documentation for legal proceedings, mediations, and settlement activities as assigned.
• Conduct claim file reviews and audits for accuracy, completeness, and compliance with established procedures.
• Collaborate with department leaders on workplace injury management, employee accommodations, and return-to-work planning.
• Support the Safe Patient Handling/Minimal Lift Program (ARJO) and related injury prevention initiatives.
• Help develop and deliver educational programs on workers' compensation, injury reporting, workplace safety, and return-to-work practices.
• Coordinate insurance-related reporting, documentation, and renewal activities as assigned.
• Support administration, tracking, and maintenance of fleet and vehicle insurance policies and commercial property insurance policies and related claims processes.
• Perform related duties and special projects as assigned.

Benefits

• Health, vision, and dental insurance
• Retirement plan with employer match
• Wellness program with discounts to health insurance or a cash bonus for participation
• Milestone payments based on longevity of employment
• Paid Time Off (PTO)
• Extended sick pay
• Learning Center for Freeman Family members
• Payroll deduction at locations such as The Daily Grind and the Freeman gift shop

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed