Coach Jobs

About The Position

Requirements

• Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc.
• Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 1 to 6 months related management experience, or equivalent combination of education and experience.
• Ability to read, analyze, and understand general business/company related articles and professional journals.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
• Intermediate: Payroll Systems, Spreadsheet, Word Processing/Typing
• Basic: 10-Key, Human Resources Systems, Presentation/PowerPoint
• Intense customer focus and ability to build strong customer relationships
• Ability to work as a team
• Must seek out opportunities to interact with customers and make customer service a top priority in the branch
• Must enjoy the challenge of selling and closing a sale
• Must be able to set and communicate clear, actionable goals for sales and service, and plan activities to achieve those goals
• Must take ownership and responsibility for the success of the branch

Nice To Haves

• Some banking related courses.

Responsibilities

• Partner with management to coordinate and attain branch, region and company objectives.
• Coach and lead a strong support team of tellers and CSRs.
• Comply with all company policies and procedures.
• Maintain the ability and knowledge to backup all retail positions within the branch.
• Ensure all retail and branch operational functions are performed accurately and in a timely manner.
• May originate, process and close various consumer and small business loan products.
• Responsible for maintaining and developing business for the branch.
• Participate in civic and community organizations as needed.
• Complete regular monthly branch audits.
• Ensure all security procedures are strictly followed.
• Mitigate monetary losses by utilizing good judgement and sound decision making skills in managing the daily operations of the branch(es).
• Conduct regular staff meetings to keep staff informed.
• Complete annual performance reviews and disciplinary action as needed.
• Maintain a safe and professional business environment. Ensure all equipment is in good working order.
• Participate in regular SWOT analysis for competitive advantage.
• Review, evaluate, and determine payment decisions within established limits per company policies and standards.
• Make hiring and termination staffing recommendations/decisions.
• Provide wire verification/approvals up to established limits.
• Provide cashier's check approvals within established limits, and discretionary placement of regulation cashier's check holds.
• Approve fee refunds/waivers within established regional guidelines.
• Lift coin bags up to 50 lbs.
• Seek out opportunities to interact with customers and make customer service a top priority in the branch. This includes researching and resolving customer questions and concerns.
• The ability to work in a constant state of alertness and in a safe manner.
• Completes required BSA/AML training and other compliance training as assigned.
• Perform any other related duties as required or assigned.