(USA) Asset Protection Operations Coach

Walmart•Aberdeen, NC

5d•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, accurate and competitive pricing, appropriate signing and inventory levels, clean and organized displays, and protection of fragile and high-shrink merchandise. The role leads, trains, and develops associates; promotes exceptional customer service; and helps implement company initiatives and operational changes across multiple stores. The position works to reduce unexplained merchandise loss and improve profitability through reviews of inventory variances, operational controls, audits, deficiency trends, and loss-prevention policies. It investigates alleged fraud, policy violations, and other potentially illegal activity, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role also monitors facility safety and risk controls, supervises safety team members, and develops and delivers training on accident prevention, asset protection, safety, claims, receiving, and operational procedures. The coach oversees claims and receiving operations, ensuring timely processing of damaged, defective, returned, or liquidated merchandise and deliveries. The role coordinates work with stakeholders, tracks progress toward business objectives, identifies improvement opportunities, ensures compliance with company policies, and supports Walmart's mission, values, and standards of ethics and integrity.

Requirements

Completion of 2 years of college; or 1 year's experience as a supervisor in a multi-department environment; or 1 year's experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years' experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, clean and organized displays, and protection of fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; provide feedback, set expectations, assign duties, recognize performance, and support staffing needs.
Communicate and collaborate with associates at all levels on store operations, merchandising, technology, business initiatives, and company direction.
Model and support exceptional customer service, resolve customer needs and complaints, and implement action plans to address service deficiencies.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports, operational reviews, audits, and loss-prevention policy adherence.
Identify inventory-control deficiencies, communicate required corrections, influence implementation of control improvements, and train managers and associates on controls and processes across multiple stores.
Investigate alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, prepare case reports, partner with investigative entities, and provide courtroom testimony as needed.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, receiving, and operational procedures, including applicable compliance requirements.
Oversee claims and receiving operations, ensure timely processing of claims and merchandise deliveries, and provide direction on related issues.
Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and Open Door Policy.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.