Coach Jobs

About The Position

Requirements

• Complete training and certification in both the Motivational Interviewing and Health Coaching Certification Programs within the first 45 days of employment.
• High school diploma or GED.
• Strong interpersonal and relationship-building skills.
• Experience working with diverse populations.
• Excellent verbal and written communication skills.
• Proficiency with electronic health records and healthcare technology.
• Employment or other lived experience providing care for individuals with chronic health conditions.
• Ability to work independently and collaboratively.
• Valid driver's license.

Nice To Haves

• Associate’s or bachelor’s degree in Health, Social Services, Human Services, or a related field.
• Experience using Epic EHR.
• Experience verifying patient insurance and obtaining physician referrals.
• Bilingual language skills.
• CPR certification.

Responsibilities

• Create a welcoming and professional client experience by managing registration, scheduling, intake documentation, telephone support, and follow-up communications.
• Support daily Health Hub operations through calendar and meeting coordination, office administration, supply management, expense tracking, and staff scheduling support.
• Maintain timely and accurate records and Epic EHR documentation in compliance with HIPAA privacy requirements and established patient-management and encounter-processing procedures.
• Follow established protocols, support quality initiatives, and collaborate with the interdisciplinary care team.
• Conduct health screenings and individual and group motivational interviewing-based coaching sessions.
• Build trusted relationships with clients and provide personalized health coaching to support healthier lifestyles and wellness goals.
• Deliver coaching, education, and support programs to improve self-management of conditions including obesity, hypertension, diabetes, and tobacco use.
• Identify barriers to care and connect participants with healthcare providers, behavioral health services, and community resources.
• Capture client information, purpose of visit, and contact information for follow-up, and facilitate client information for coaching-service billing.
• Distribute monthly calendars and Health Hub activity schedules; schedule administrative meetings.
• Manage patient information and appointment processing in the electronic health record, and provide administrative, receptionist, and phone coverage.
• Coordinate outreach events and assist with health education activities.
• Maintain and distribute marketing communications, including print flyers and Facebook content.
• Represent TennesseeCares in the community by engaging community members, referral partners, and local organizations.
• Make regular visits to referring physicians and community partners to maintain community awareness.
• Participate in health fairs and community events, which may take place on weekends and evenings.
• Provide dependable administrative support to Health Coaches, clinicians, and leadership while promoting teamwork, efficient workflows, client access, and program goals.