(USA) Food & Consumables Coach

Walmart • Geneva, NY

4d • Onsite

About The Position

The Food & Consumables Coach leads and develops store teams, supports customer service initiatives, and drives the financial performance and sales of the designated store area. The role includes teaching, training, listening to and providing feedback to associates, communicating store operations and company direction, and leading change efforts. The Coach models exceptional customer service, resolves customer needs and issues, and implements action plans and process improvements to support a high-quality customer experience.

The position oversees business-area financial and operational performance, including reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and addressing shrink. The Coach hires, trains, mentors, and supervises associates; assigns duties, sets expectations, recognizes contributions, and develops talent. The role also coordinates work with stakeholders, measures progress toward goals, identifies improvement opportunities, ensures compliance with company policies and values, and promotes a culture of belonging, integrity, customer service, and continuous learning.

Requirements

• At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• Complete all job-required training and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through teaching, training, listening to associates, store tours, and feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
• Model customer service standards and support customer service initiatives, including community outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, provide recognition, and promote a sense of belonging.
• Build relationships with stakeholders and support plans and initiatives that meet customer and business needs.
• Set and communicate goals, build accountability, measure progress, and identify and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
• Promote collaboration, talent development, customer-first decision-making, continuous improvement, and adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including annual or quarterly bonuses.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree