(USA) Food & Consumables Coach
About The Position
The Food & Consumables Coach leads and develops associates and teams, supports store operations, and drives customer service and the financial performance of the designated store area. The role includes communicating company direction and business objectives, guiding the implementation of business solutions, and supporting change efforts. The Coach models Walmart’s One Best Way service model and ensures customer needs, complaints, and issues are resolved, while developing action plans to address service deficiencies and improve the customer experience. The position oversees merchandise presentation, seasonal transitions, inventory flow, operational processes, budgeting, forecasting, and expense control in the assigned business area. It works to meet sales and profit goals and mitigate shrink. The Coach hires, trains, mentors, and supervises associates; assigns duties, sets expectations, recognizes contributions, and fosters belonging. The role also coordinates assignments and stakeholder relationships, tracks progress toward goals, identifies improvement opportunities, and ensures compliance with company policies, values, ethics, and processes. The Coach is expected to respect individuals, build high-performing teams, act with integrity, serve customers and members, and strive for excellence through continuous improvement, learning, and responsible adoption of technology. The job is based at the Walmart facility at 1885 State Route 57, Suite 100, Hackettstown, New Jersey.
Requirements
- Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have applicable state-specific requirements, hold a current state-issued Certificate of Eligibility.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, develop, train, and actively listen to associates; communicate store operations, business initiatives, merchandising, and company direction.
- Tour stores and provide feedback through Tour to Teach; set clear expectations and guide teams in implementing business solutions and company changes.
- Model and support customer service initiatives, resolve customer needs and complaints, and implement action plans to correct service deficiencies and improve the customer experience.
- Review profit-and-loss statements and assist with budgeting, forecasting, and expense control in the designated business area.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, communicate expectations, promote belonging, and develop qualified associates to meet staffing needs.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans and initiatives, measure progress toward goals, and address improvement opportunities.
- Ensure compliance with company policies, procedures, mission, values, ethics, and integrity standards; implement related action plans and support the Open Door Policy.
- Build collaborative, high-performing teams; attract, retain, empower, and develop talent; communicate effectively and recognize associates’ contributions.
- Make customer-centered, data-informed decisions; support continuous improvement, learning, and the adoption of new technologies and skills.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
