Coach Jobs

About The Position

Requirements

• Minimum of 2 years of college preferred
• At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Specialty retail or jewelry experience preferred.
• Diamond Council of America (DCA) certification preferred.
• Advanced Communication skillset, both written and verbal.
• Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Advanced presentation skills to provide effective team member training and excellent customer presentations.
• Strong problem solving and conflict management skills.
• Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
• Ability to plan and organize tasks to meet deadlines and expectations.
• Ability to work independently without immediate supervision.
• Ability to effectively set priorities, develop a plan to meet goals and expectations, and delegate to others.
• Ability to understand and thoroughly explain detailed information.
• Reliable and dependable.
• Bilingual skills are a plus.

Nice To Haves

• Specialty retail or jewelry experience
• Diamond Council of America (DCA) certified
• Bilingual skills

Responsibilities

• Lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
• Champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience through personal selling, leadership, and coaching.
• Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
• Coach and develop store staff to instill understanding of brand image and ensure consistent representation of the brand.
• Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
• Demonstrate the highest level of professionalism, integrity, and honesty.
• Display a positive and enthusiastic attitude to inspire and motivate others.
• Ensure team members and self deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empower team members to respond to and resolve customer issues within established parameters.
• Drive a high level of customer service through follow-up and customer outreach.
• Compile and follow up on customer requests.
• Attain sales projections and sales quotas and develop strategies to maximize personal and team members sales potential.
• Observe operations to identify successes and opportunities for improvement, recognize strengths, and identify root cause of operational problems.
• Coach store staff to address and correct operational problems.
• Review and analyze reports, identify trends, opportunities, and available resources, and develop plans to address issues.
• Keep management informed of competitor marketing, merchandising, and payment programs.
• Advise management on new or changing merchandise and services needs and excesses.
• Implement initiatives that will change behaviors to produce results.
• Work with other Signet Store Managers to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
• Motivate, persuade, and influence the actions of others.
• Select and develop talent to drive store growth.
• Provide a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
• Communicate performance expectations, set actionable goals for self and others, and monitor progress and performance.
• Maintain open communication with team members and management, encouraging participation and idea sharing.
• Maintain accuracy of team member data in system records.
• Establish a positive, professional work atmosphere where team members can bring their full self to work and want to do their best.
• Ensure all team members, guests, and vendors are treated with respect and valued for their contribution.
• Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information.
• Maintain the neatness and cleanliness of the location to represent the banner.
• Ensure compliance with Company policies and practices.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
• Work a schedule based on the right time to effectively run the business, including a combination of opening and closing shifts, weekdays, and weekends.
• Perform additional duties and projects as assigned.
• Consistently attend scheduled work as an essential function of the job.

Benefits

• Great Place to Work-Certified™
• Dynamic career paths
• Rewarding opportunities to impact the lives of others and inspire love
• Total Rewards