Health Coach I/Office Coordinator

University Clinical Health•Savannah, TN

About The Position

The Health Coach I/Office Coordinator provides administrative support to program administrators, health coaches, and clinical staff while serving as a frontline community wellness leader and healthy lifestyle example. This patient-facing role promotes healthy behaviors, improves personal health decision-making, helps navigate barriers to care, supports chronic disease self-management, and works to improve health outcomes. The position provides health screenings, individual and group motivational interviewing-based coaching for chronic conditions and lifestyle management, and referrals for medical, mental health, and social needs. It also documents client information and visit purpose, facilitates information for coaching-services billing, distributes calendars and activity schedules, schedules administrative meetings, manages patient information and appointments in the EHR, and performs receptionist and phone-coverage duties. The role supports a welcoming Health Hub experience through client registration, scheduling, intake documentation, telephone support, and follow-up communications. It coordinates calendars, meetings, supplies, expenses, and staff scheduling; maintains accurate Epic EHR documentation in accordance with HIPAA requirements and established procedures; and collaborates with the interdisciplinary care team. It builds client relationships, conducts screenings and personalized coaching, and delivers education and support for self-management of conditions including obesity, hypertension, diabetes, and tobacco use. It identifies care barriers and connects participants with healthcare providers, behavioral health services, and community resources. The position also coordinates outreach events and health education activities, maintains and distributes marketing communications such as print flyers and Facebook posts, and represents TennesseeCares in the community. Outreach includes regular visits with referring physicians and community partners, participation in health fairs and community events, and may involve weekends and evenings. The role provides administrative support to Health Coaches, clinicians, and leadership to promote teamwork, efficient workflows, client access, and Health Hub program goals.

Requirements

Complete training and certification in both the Motivational Interviewing and Health Coaching Certification Programs within the first 45 days of employment.
High school diploma or GED.
Strong interpersonal and relationship-building skills.
Experience working with diverse populations.
Excellent verbal and written communication skills.
Proficiency with electronic health records and healthcare technology.
Employment or other lived experience providing care for individuals with chronic health conditions.
Ability to work independently and collaboratively.
Valid driver’s license.

Nice To Haves

Associate’s or bachelor’s degree in Health, Social Services, Human Services, or a related field.
Experience using Epic EHR.
Experience verifying patient insurance and obtaining physician referrals.
Bilingual language skills.
CPR certification.

Responsibilities

Manage client registration, scheduling, intake documentation, telephone support, and follow-up communications.
Coordinate calendars, administrative meetings, office administration, supplies, expense tracking, and staff scheduling support.
Maintain timely and accurate records and Epic EHR documentation in compliance with HIPAA requirements and established patient-management and encounter-processing procedures.
Follow established protocols, support quality initiatives, and collaborate with the interdisciplinary care team.
Build trusted relationships with clients, conduct health screenings, provide personalized health coaching, and support wellness goals.
Deliver coaching, education, and support for self-management of obesity, hypertension, diabetes, tobacco use, and other chronic conditions.
Identify barriers to care and connect participants with healthcare providers, behavioral health services, and community resources.
Document client information, visit purpose, and contact details for follow-up, and facilitate client information for coaching-services billing.
Distribute monthly calendars and Health Hub activity schedules.
Coordinate outreach events and assist with health education activities.
Maintain and distribute marketing communications, including print flyers and Facebook content.
Represent TennesseeCares in the community and engage community members, referral partners, local organizations, referring physicians, and community partners through regular visits.
Participate in health fairs and community events, which may occur on weekends and evenings.
Provide administrative and receptionist support, including phone coverage, to program administrators, health coaches, clinicians, and leadership.
Complete Motivational Interviewing and Health Coaching Certification Program training and certification within the first 45 days of employment.