Office Coordinator I

Unio specialty care • Berkeley, CA

3d

About The Position

The Office Coordinator I implements front-office services and manages the daily operations of a physician’s practice. The role requires communication with staff across departments to ensure front-office needs are met effectively and efficiently. The coordinator welcomes patients and visitors, supports patient communication and records, handles appointment scheduling and telephone inquiries, and assists with prescription refills. Occasional travel to various Unio Health Partners locations may be necessary.

Requirements

• High school diploma or equivalent.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Excellent customer service skills.

Nice To Haves

• Bilingual in Spanish.
• 0–3 years of prior experience in a medical setting.

Responsibilities

• Welcome and greet patients and visitors.
• Communicate with back-office staff when patients arrive.
• Verify patient demographic and insurance information.
• Manage patient portal messages.
• File and retrieve patient records to ensure treatment information is available.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Answer phone calls and manage telephone communications, including scheduling in-office appointments.
• Route calls to appropriate departments, take accurate messages, and forward them promptly.
• Make appointment reminder calls to patients.
• Demonstrate commitment to superior customer service through quality, care, and concern for internal and external customers.
• Notify the physician of schedule changes.
• Assist with prescription refills when needed.

Benefits

• Competitive salary and health benefits, including medical, dental, and vision coverage.
• Generous time off that begins accruing on the first day, with no waiting period.
• Paid holidays.
• 401(k).
• Company discounts.
• Collaborative work environment where employees can contribute to how the office is run.
• Employee recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED