Coach Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 1 year of group fitness coaching and/or personal training experience, or an equivalent combination of experience and certification.
• Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
• Current CPR/AED certification.
• Strong verbal, written, and interpersonal communication skills.
• Ability to motivate, develop, and hold team members accountable and to build effective relationships with team members, members, and partners.
• Ability to adapt, solve problems, collaborate, manage competing priorities, and remain professional in a fast-paced environment.
• Commitment to exceptional customer service, integrity, confidentiality, and professional conduct.
• Ability to work longer hours, evenings, and weekends as necessary.
• Ability to perform the physical demands of the position, including frequent standing and walking and occasional lifting, carrying, pushing, or pulling items up to approximately 25–30 pounds, bending, reaching, and light cleaning.

Nice To Haves

• Bachelor’s degree in Business, Exercise Science, Kinesiology, Sports Management, or a related field.
• 1–2 years of leadership or supervisory experience, preferably in fitness, hospitality, retail, or a multi-unit environment.

Responsibilities

• Lead a minimum of 15 Orangetheory Fitness classes per week while delivering an exceptional member experience and modeling coaching standards.
• Provide day-to-day leadership, guidance, and support to Coaches; set expectations and promote accountability, engagement, collaboration, and professional development.
• Conduct class observations and coaching conversations, providing feedback and supporting coach development.
• Assist with coach recruitment, hiring, onboarding, training, scheduling, development, performance management, and retention.
• Partner with Studio Managers and regional leadership on studio goals, member retention, operational success, and company initiatives.
• Model exceptional customer service and uphold Orangetheory Fitness standards, policies, procedures, and AFG HoldCo leadership principles.
• Monitor fitness-related performance metrics and work with Studio Managers to identify opportunities to improve coach performance, member participation, class utilization, and studio results.
• Support membership growth and retention through relationship building, referrals, community outreach, events, promotions, and member recognition.
• Lead and develop coaches to deliver excellent customer service and a consistent Orangetheory workout experience.
• Monitor member feedback, address concerns and escalated issues promptly and professionally, and collaborate with studio leadership on resolutions.
• Support day-to-day studio operations and implementation of fitness initiatives, operational processes, technology updates, and company programs.
• Maintain a safe, clean, organized, and ready fitness environment; monitor equipment and studio presentation and report facility, equipment, or operational issues.
• Use reporting tools, meetings, and communication platforms to stay informed, communicate priorities, and support operational consistency.
• Promote efficient scheduling and use of coaching resources, and contribute ideas and best practices that improve member experience and studio performance.