Client Success Manager
FEDlogic, LLC37d • $60,000 - $65,000 • Remote
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Client Success Manager
FEDlogic, LLC
•$60,000 - $65,000•Remote
About The Position
FEDlogic is seeking a strategic and client-focused Client Success Manager. This role will play a pivotal role in nurturing and expanding our client relationships. This role will serve as a liaison between our company and our valued clients, ensuring their needs are understood, addressed, and exceeded. This role requires exceptional communication skills, strategic thinking, and a customer-centric approach. The Client Success Manager will play a critical role in maintaining FEDlogic's reputation for unparalleled service while working to enhance client retention and engagement. Key performance indicators will include, but shall not be limited to, the following: (1) Client engagement; (2) Client satisfaction; and (3) Client retention.
Requirements
- Strong communication, business acumen, platform, and interpersonal skills.
- Ability to translate client requirements into actionable strategies and solutions.
- Proficiency in Google Workspace, Microsoft Office, HubSpot, Salesforce, Tableau and Slack
- Excellent organizational and time-management skills.
Nice To Haves
- Bachelor’s degree in business administration, health administration or related field.
- Customer Service experience preferred.
- Previous experience in the benefits and insurance industries.
Responsibilities
- Build and maintain strong client relationships, offering comprehensive support to the client, with no initially assigned clients, while serving as a key point of contact.
- Understand client needs and offer tailored solutions.
- Collaborate internally to develop strategies for increased engagement.
- Communicate with clients regularly through various channels, including meetings and reports.
- Act as the client’s advocate, ensuring their needs are met and issues are resolved proactively.
- Occasionally, present “pitch” deck presentations to potential clients. Assist Client Development with prospective client presentations and communications.
- Forecast intervention needs by utilizing data and reporting.
- Complete administrative work by onboarding clients into customer relationship management system (CRM), building out client profiles and ensuring data in the CRM system is accurate and complete.
- Contribute to a positive, supportive, and collaborative team environment.
- Perform other duties as assigned to support client satisfaction and business growth.
Benefits
- Flexible remote work environment
- Paid Time Off (PTO) plus all federal holidays off
- Comprehensive benefits package with health, dental, vision insurance group term life, short term disability, long term disability and voluntary life plans.
- Numerous supplemental plans to assist employees.
- Paid maternity, paternity and adoption leave.
- Cancer Experts Now - supplemental plan
- 401(k) with matching contributions.
- Supportive and collaborative work environment.
- Opportunity to be part of a rapidly growing company dedicated to making a difference in the lives of families.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Job Search Resources
Career Resources
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