Client Success Manager
About The Position
We are seeking a strategic, relationship-driven, and results-oriented Client Success Manager to join our growing team in Dallas. This role is ideal for a natural relationship builder who excels at account management, client growth, strategic networking and has a strong hold and deeper connections in Dallas market. As a key player in our client success team, you will be responsible for fostering deep relationships with clients, ensuring high satisfaction, and driving revenue growth. This role requires a balance of structured execution, adaptability, and people-first relationship management.If you thrive in building, managing, and expanding client accounts while working closely with leadership in a fast-paced environment, we encourage you to apply.
Requirements
- Proven experience in client success, account management, or enterprise sales (preferably in IT services or software).
- Strong interpersonal skills – a natural relationship builder who enjoys connecting with people at all levels.
- Structured execution mindset – ability to follow through on key initiatives while balancing adaptability.
- Comfortable engaging with C-Level executives and managing enterprise-level accounts.
- Strong negotiation and consultative selling skills to drive account growth.
- Availability for evening networking events and travel within the Dallas area.
Responsibilities
- Own and deepen relationships with key stakeholders across client organizations.
- Expand account penetration by building relationships at multiple levels of the organization.
- Understand client goals, challenges, and business objectives to proactively offer solutions that drive value.
- Act as the trusted advisor to clients, ensuring consistent communication, alignment, and strategic consulting.
- Serve as the escalation point to ensure client concerns are resolved swiftly, working closely with internal teams.
- Manage a book of business with a focus on retention and growth.
- Develop and execute strategic account plans to maximize client success, renewals, and long-term partnerships.
- Own the client onboarding experience, ensuring seamless transitions from Sales/Pre-Sales to Project Managers.
- Monitor key performance indicators (KPIs) such as NPS, CSAT, and engagement metrics.
- Ensure billing and collections are tracked efficiently, mitigating any potential revenue risks.
- Conduct regular business reviews (Quarterly and Annual Account Reviews) with internal teams and clients to align on objectives and opportunities.
- Identify upsell and cross-sell opportunities within existing accounts, expanding revenue streams.
- Leverage existing client networks to generate new business through referrals.
- Own client renewals, ensuring contracts are extended with continued value-driven discussions.
- Represent the company at networking events, industry groups, and professional associations.
- Build strong relationships with potential clients through in-person events, ensuring a steady pipeline of warm leads.
- Work closely with leadership and sales teams to coordinate networking efforts for maximum impact.
- Co-host company events, roundtables, and executive briefings, ensuring a seamless experience for attendees.
- Build strong client communities that drive attendance and engagement at our events.
- Collaborate with the marketing team to create case studies, success stories, and thought leadership content.
- Request client testimonials and reviews, contributing to brand credibility and trust.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
