Client Success Manager III

BlueVoyant • Remote, United States,

14d • Remote

About The Position

BlueVoyant is seeking a passionate, customer-focused, and technically proficient Client Success Manager III with strong experience across the Microsoft Security ecosystem, including Microsoft Sentinel and Microsoft Defender. As a Client Success Manager, you will act as the primary point of contact and trusted advisor for a portfolio of enterprise customers. You will be responsible for driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle. Working cross-functionally with Sales, Product, Services, and Executive Leadership, you will help customers realize measurable business value from BlueVoyant’s cybersecurity solutions and SaaS platform product.

Requirements

• 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles.
• Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders.
• Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases.
• Experience driving adoption and value realization for SaaS platforms and managed security services.
• Demonstrated ability to independently manage strategic customer relationships with minimal oversight.
• Experience partnering with Sales teams to support customer retention, renewals, and account growth.
• Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers.
• Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent verbal, written, and presentation skills.
• Ability to create and execute customer success strategies and service improvement plans.
• Experience influencing process improvements and contributing to operational maturity within customer-facing organizations.
• Ability to communicate technical concepts to both technical and business audiences.
• Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models.

Nice To Haves

• 5+ years of client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations.
• Experience working within a Big Four or leading consulting organization.
• Industry certifications such as Security+, Network+, CISSP, or equivalent cybersecurity credentials.
• Experience presenting to executive stakeholders and facilitating strategic customer workshops.
• Experience supporting global or multinational enterprise customers.

Responsibilities

• Serve as the primary point of contact for customer requests, needs, communications, and escalations.
• Act as the voice of the customer internally, advocating for customer success across BlueVoyant stakeholder groups.
• Coordinate customer communications and engagement activities across internal teams and customer stakeholders.
• Lead recurring customer meetings, operational reviews, working sessions, and escalation calls.
• Manage the transition of customers from implementation to steady-state operations, establishing engagement models and communication cadences.
• Drive customer adoption, engagement, and utilization of BlueVoyant products and services.
• Support customer retention initiatives and renewal planning activities.
• Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management.
• Partner closely with Sales teams to identify opportunities for growth, expansion, and additional service adoption.
• Collaborate with Executive Leadership to support BlueVoyant's strategic and highly complex customer accounts.
• Prepare and lead Quarterly Business Reviews (QBRs) and customer value discussions.
• Work closely with Product and Service Delivery teams to resolve customer concerns and provide timely updates.
• Clearly communicate BlueVoyant offerings, service deliverables, operating procedures, and customer value.
• Maintain an advanced understanding of assigned BlueVoyant solutions and cybersecurity capabilities.

Benefits

• competitive pay
• great benefits
• flexible working
• opportunity to grow your career in a supportive, collaborative environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed