Client Success Manager Jobs

About The Position

Requirements

• Bachelor’s degree in business, healthcare, operations, or a related field (master’s degree preferred).
• 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
• Proven ability to manage enterprise clients and deliver business outcomes through technology.
• Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
• Ability to manage and lead effectively during times of organizational change and transformation.
• Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM and analytics tools (e.g., Salesforce).

Nice To Haves

• 340B ACE certification.
• Pharmacy experience preferred.
• Skilled in data reporting and interpretation.
• Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle.
• Willingness and ability to travel for client meetings.
• U.S. citizenship and compliance with hospital credentialing standards.

Responsibilities

• Develop deep relationships with key client stakeholders to understand their business objectives, challenges, and success metrics. Translate these into actionable strategies using our software solutions.
• Manage client accounts through Salesforce, ensuring all interactions, client profile and contacts are documented accurately. Provide training and support to clients on product features and best practices.
• Foster long-term relationships to ensure client satisfaction. Conduct regular cadence with clients to assess satisfaction levels, address concerns and escalate as needed.
• Champion the voice of the client internally, influencing product development, service enhancements, and strategic initiatives.
• Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences.

Benefits

• Health insurance
• Flexible Spending Account (FSA)
• Dental and vision insurance
• 401(k) retirement plan
• Paid time off