Manager, Client Success

Long View Systems • Houston, TX

22d • $115,840 - $152,040 • Onsite

About The Position

We are looking for a dynamic and results-focused Manager, Client Success for our Houston branch to oversee key functions within your assigned clients and teams! In this stakeholder-facing role, you will establish and manage processes at a high standard and drive your IT teams to achieve those expectations and to ensure service support and service delivery processes are in place to meet business needs.

Requirements

• 10-+ years of professional experience in a consulting or professional services environment, with 5+ of those years being in a managerial role that included full financial accountability
• Proven experience in IT professional services, business transformation and cloud adoption in Microsoft or network technologies
• 5+ years of experience working within ITIL Frameworks in a service management and availability organization
• Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff
• Strong financial acumen, with experience managing complex budgets in excess of $8M annually
• Passionate about customer satisfaction and service improvement

Nice To Haves

• Post-secondary education and Microsoft Certifications are assets

Responsibilities

• Work with the service delivery team to ensure we exceed the expectations of our clients
• Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required
• Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed
• Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects
• Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires
• Ensure that new team members are properly on-boarded and role expectations are clearly understood
• Remove barriers and roadblocks to help team members complete their work
• Ensure accuracy of reporting including forecasting, timesheets, vacation requests
• Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
• Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience for your team members

Benefits

• Medical
• Accident Insurance
• Critical Illness Insurance
• Dental
• Vision
• Health Savings Account (HSA) (LVS contributes $500 per plan year)
• Flexible Spending Account (FSA)
• Short-term Disability
• Long-term Disability
• Life Insurance
• Accidental Death & Dismemberment
• Voluntary Life and Accidental Death & Dismemberment
• Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH
• Discount Program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree