Client Success Manager

Landmark Ventures•New York, NY

9d•Remote

About The Position

Landmark Ventures is seeking a Manager, Client Success to join their Events & Experiences team. This role involves partnering with leading global brands and high-growth B2B companies to create impactful gatherings such as VIP dinners, executive roundtables, curated experiences, and summits. The primary goal is to ensure clients have an exceptional experience by serving as a trusted day-to-day partner, guiding them on event strategy, logistics, and execution. The role requires managing client relationships, coordinating with internal teams, developing materials, and identifying opportunities for expanded services. It is a relationship-driven position at the intersection of client success, executive experiences, and execution, distinct from traditional account management or event production.

Requirements

4–8+ years of experience in client success, account management, experiential marketing, events, hospitality, consulting, partnerships, or a similar high-touch client environment.
Exceptional communication skills.
Highly organized.
Comfortable managing multiple clients and engagements simultaneously.
Judgment and confidence to interact with senior executives.
Willingness to roll up your sleeves and handle detailed work.
Comfortable with presentations, spreadsheets, CRM systems, and modern productivity tools.
Curiosity about how AI can improve job performance.
Thoughtful, resourceful, low-ego, and hungry to grow.
Authorized for employment in the United States.

Nice To Haves

Experience working with B2B technology companies.
Experience with executive audiences.
Experience with events or experiential programs.

Responsibilities

Serve as the primary day-to-day contact for a portfolio of clients, understanding their businesses, people, priorities, and objectives.
Lead and participate in client calls, ensuring alignment on decisions and next steps, and providing timely updates.
Anticipate client needs and make the client experience with Landmark feel seamless, responsive, thoughtful, organized, and dependable.
Advise clients on opportunities for VIP dinners, executive roundtables, and other gatherings, considering factors like timing, location, audience, and format.
Act as a 'quarterback' between clients and internal Landmark teams (event production, venues, programming, attendee recruitment, marketing, creative, leadership) to ensure smooth execution.
Translate client conversations into clear actions, assign owners and deadlines, and track commitments.
Assist with building event calendars, preparing agendas and client updates, coordinating event details, developing speaker materials, and managing attendee outreach.
Gather client materials, branding, and content.
Support clients on-site during events when appropriate.
Capture follow-up actions and help translate successful events into meaningful next steps.
Identify opportunities to create more value for clients by understanding their broader goals and markets, and proposing expanded engagements.
Collaborate with senior relationship owners on developing ideas, proposals, renewals, and expanded engagements.
Contribute to continuously improving Landmark's client relationship management processes, including meeting preparation, account organization, client communication, and knowledge capture.
Explore and implement AI, automation, and modern tools to enhance work efficiency and client experience.