Client Success Manager

Pepperland Marketing • Cheshire, CT

3d • $75,000 - $85,000 • Onsite

About The Position

Pepperland Marketing is an education-focused digital marketing agency serving colleges, universities, and independent schools. We help institutions attract and engage prospective students and families through enrollment strategy, content, search, paid media, websites, HubSpot, marketing automation, and analytics.

The Client Success Manager owns the day-to-day relationship and overall health of an assigned client portfolio. You’ll connect client priorities with the work of our Strategists and Specialists, keeping clients informed, expectations aligned, risks visible, and work moving forward. This role calls for strong judgment, marketing fluency, organization, and reliable follow-through.

Requirements

• At least three years of relevant experience in client services, account management, customer success, or project delivery, including direct responsibility for client relationships.
• Experience managing multiple client relationships or complex projects with strong organization and attention to detail.
• Excellent written and verbal communication, confidence leading meetings, and sound judgment when priorities or expectations conflict.
• Working knowledge of digital marketing, including content, SEO, paid media, websites, CRM, marketing automation, and analytics. Deep execution expertise in every discipline is not required.
• Comfort with performance data and common project-management, CRM, and reporting platforms.

Nice To Haves

• Agency, education-sector, and hands-on HubSpot experience are especially relevant.

Responsibilities

• Build trusted client relationships and develop a strong understanding of each institution’s goals, stakeholders, priorities, and measures of success.
• Translate client conversations and strategic direction into clear plans, owners, deadlines, and next steps.
• Coordinate work across Strategists and Specialists, making sure the team has the context it needs and that commitments do not fall through the cracks.
• Lead recurring client meetings and coordinate reporting so clients understand progress, results, priorities, and next steps.
• Identify delivery risks, scope concerns, dissatisfaction, and blockers early, and help resolve or escalate them appropriately.
• Support onboarding, renewals, account transitions, and appropriate opportunities for expanded support.
• Maintain accurate account and project information and contribute to a consistent, dependable client experience.

Benefits

• Flexible scheduling options that support employees in balancing work and personal responsibilities.
• Medical, dental, and vision insurance.
• Paid time off, including vacation, sick leave, bereavement leave, and company holidays.
• Parental leave and schedule flexibility for new parents and families.
• Equipment you need to get the job done. Swag, too.
• Contribution option with company matching after one year.
• Regularly scheduled events, meetups, and retreats throughout the year.
• We invest in continued learning and development to help you expand your skills and grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed