Care Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• At least two years of clinical experience with care or case management, populations experiencing high poverty, chronic illness, and/or behavioral health issues.
• Licensed and currently registered as a Professional Nurse in New York State.
• Knowledge of community resources for older adults.
• Ability to communicate effectively in English, verbally and in writing.
• Basic computer knowledge and word processing skills.
• Effective written and verbal communication skills.
• Demonstrated ability to establish rapport quickly with a wide range of people.
• Ability to work collaboratively with other patient care team members to achieve patient goals and meet patient needs.
• Organized and detail oriented.
• Effective critical thinking skills.
• Ability to use verbal and nonverbal calming techniques to prevent crisis situations.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Experience in psychiatric and outpatient care settings.

Responsibilities

• Support buprenorphine treatment, including patient engagement, assessment, intake, induction, stabilization, maintenance, relapse prevention, and care.
• Manage patients under the guidance of the waivered prescriber through close clinical follow-up and ongoing communication by telephone, EMR, and team meetings.
• Coordinate ongoing follow-up care, telephone monitoring, relapse prevention, and support for patient self-management.
• Ensure the initiative follows state and federal guidelines and collaborate with prescribers, social workers and counselors, psychiatrists, pharmacy, and specialty care providers as needed.
• Coordinate medication history, prescription processing and refills, prior authorizations, insurance matters, diversion concerns, safety issues, and behavioral health referrals.
• Champion buprenorphine prescribing with the care team and the rest of the hospital.
• Attend an initial eight-hour NYC DOHMH Nurse Care Management training.
• Attend four quarterly NYC DOHMH booster trainings per year on topics relevant to the buprenorphine expansion initiative.
• Attend four quarterly NYC DOHMH Buprenorphine in Primary Care learning communities per year.
• Collaborate with NYC DOHMH, including participating in its evaluation.
• Conduct initial visits, including obtaining detailed opioid use histories and educating patients about opioid use disorder and treatment goals and expectations.
• Consult with patients and primary care providers about treatment options and preferences, and coordinate initiation of treatment plans.
• Monitor patients in person or by phone for changes in symptom severity and medication side effects; educate patients about medications and side effects as needed and encourage adherence.
• Use behavioral activation techniques with patients as an adjunct to other treatments.
• Document encounters according to organizational policies and procedures, monitor intervention outcomes, and track achievement of outcome measurements.
• Facilitate treatment referrals as needed.
• Complete relapse prevention plans with patients in remission.
• Work with the Director, Care Coordinator, and the practice’s performance improvement team.
• Participate in Quality and Performance Improvement activities.
• Perform other duties as assigned.