Senior Product Manager, Virtual Care

Oscar Health•Boston, MA

3d•$163,944 - $215,177•Remote

About The Position

Oscar is hiring a Senior Product Manager to lead product development for Oscar Virtual Care (OVC), improving how members access care and how clinicians deliver it. The role spans the experience before, during, and after a visit, including intake, scheduling, clinical documentation, treatment, and follow-up. Oscar combines a health plan with its own care delivery organization, allowing product decisions to connect directly to the cost and quality of care. The Senior Product Manager works with clinical and business partners to identify how technology can help members access care and health assessments, support effective clinical workflows, and reduce administrative work for care teams. The role turns ambiguous problems into product direction, aligns partners on priorities, and works with engineering, design, and data science to deliver and measure results. This is a remote position for candidates who reside in Boston, Massachusetts. The company notes that its approach to work may adapt over time and could potentially involve a hybrid presence at the associated metro-area hub office. The position reports to a Director, Product Management.

Requirements

At least 6 years of experience collaborating cross-functionally with engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
At least 4 years of experience driving rigorous prioritization processes.
At least 4 years of experience with technology systems and understanding basic technology infrastructure, such as backend services and database relationships, and leveraging database tools such as SQL.
At least 2 years of experience leading complex, cross-domain initiatives.
At least 2 years of experience root-causing ambiguous problems, building roadmaps toward solutions, and successfully executing against those roadmaps.

Nice To Haves

At least 1 year of experience building clinician-facing experiences.

Responsibilities

Define and execute the product strategy and roadmap for Virtual Care, prioritizing investments for their expected impact on affordability, clinical outcomes, member experience, and operating efficiency.
Lead discovery with members, clinicians, and operations teams; combine user research and data analysis to identify problems, challenge assumptions, and build business cases for product investments.
Improve the member journey from finding and accessing care through the visit and follow-up, reducing friction in intake and scheduling, improving visit completion, and helping care teams share context and coordinate next steps.
Build tools that help clinicians deliver high-quality care efficiently, including tools for reviewing medical history, documenting encounters, addressing care gaps, and ordering appropriate tests and treatments.
Evaluate opportunities for AI and automation to reduce administrative work while maintaining clinical quality.
Define success metrics and measure the clinical, financial, and operational impact of product changes; use findings to refine priorities and improve the experience after launch.
Lead alignment across clinical, operations, engineering, design, and data science partners; provide clear recommendations, work through competing needs and tradeoffs, and establish decisions that move work forward.
Own complex initiatives from problem definition through delivery, writing clear requirements, managing dependencies and risks, and resolving issues across teams.
Mentor more junior team members and help strengthen talent on Oscar's product team.
Comply with applicable laws and regulations.
Perform other duties as assigned.