Senior Product Designer, Zoom Virtual Agent

Zoom • San Jose, CA

4d

About The Position

As a Senior Product Designer for Zoom Virtual Agent, you will shape conversational and agentic AI experiences for Zoom’s AI-powered products, influencing how businesses and their customers interact. You will own significant design areas end to end, from early concept through polished delivery, at the intersection of human-centered design and emerging AI capabilities. The role offers the opportunity to set design quality standards across chat, voice, and LLM-powered interfaces at scale.

You will join Zoom’s UX organization, a collaborative group that partners closely with product management, AI research, and engineering to create intuitive, scalable solutions connecting users, applications, and data. The role includes designing multimodal agentic AI experiences, advancing conversational and generative interfaces, validating designs with customer feedback, and mentoring early-career conversation designers.

Requirements

• At least 8 years of product design experience, with a portfolio demonstrating exceptional user-centered interaction and conversational design.
• Proven experience with AI, LLMs, and conversational design, including chatbots, IVRs, and LLM-powered interfaces.
• Track record of managing complex, cross-functional design projects across multiple teams and time zones.
• Strong communication and influencing skills, including the ability to clearly articulate design decisions to stakeholders at all levels.
• Deep expertise in conversation design and a solid understanding of NLU and large language models.
• Proficiency in Figma and emerging AI-native design and prototyping tools.
• Experience defining design standards and best practices for conversational and generative interfaces at scale.

Responsibilities

• Design, prototype, and refine multimodal agentic AI experiences for Zoom Virtual Agent, prioritizing safety, empathy, and clarity across customer experience (CX) and employee experience (EX) contexts.
• Own end-to-end design execution for significant product areas, delivering polished visuals, robust prototypes, and clear engineering specifications in Figma and AI-native tooling.
• Lead conversational flow design for AI-driven tools, including chatbots, IVRs, and LLM-powered interfaces, and advance NLU and generative AI experiences across products.
• Collaborate with engineering, product, and business stakeholders to translate complex AI capabilities into intuitive, human-centered customer experiences.
• Partner with user research to gather and incorporate customer feedback, ensuring designs are continuously validated and aligned with real user needs.
• Define and maintain design guidelines and best practices for conversational and generative interfaces across chat, voice, and LLM-powered surfaces.
• Analyze conversation paths, market trends, and data insights to identify improvement opportunities and inform AI-driven product expansion.
• Mentor early-career conversation designers and foster a culture of design craft, innovation, and continuous improvement.

Benefits

• Benefits and options intended to support physical, mental, emotional, and financial health, work-life balance, and community involvement.
• The company describes opportunities to grow, stretch skills, and advance a career in a collaborative, growth-focused environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed