Senior Product Designer, Zoom Virtual Agent

Zoom • San Jose, CA

5d • $124,000 - $271,200

About The Position

As a Senior Product Designer for Zoom Virtual Agent, you will shape conversational and agentic AI experiences that define how businesses and their customers interact with Zoom's AI-powered products. You will own significant design areas end to end, from early concept through polished delivery, working at the intersection of human-centered design and emerging AI capabilities. The role offers an opportunity to set design quality standards across chat, voice, and LLM-powered interfaces at scale.

You will join Zoom's UX organization, a collaborative group that partners closely with product management, AI research, and engineering to craft intuitive, scalable solutions connecting users, applications, and data. Zoom describes its work style as structured hybrid, centered around office and remote work environments; the specific style for this role is not stated.

Requirements

• At least 8 years of product design experience, with a portfolio demonstrating exceptional user-centered interaction and conversational design.
• Proven experience with AI, LLMs, and conversational design, including chatbots, IVRs, and LLM-powered interfaces.
• Track record of managing complex, cross-functional design projects across multiple teams and time zones.
• Strong communication and influencing skills, including the ability to clearly articulate design decisions to stakeholders at all levels.
• Deep expertise in conversation design and a solid understanding of NLU and large language models.
• Proficiency in Figma and emerging AI-native design and prototyping tools.
• Experience defining design standards and best practices for conversational and generative interfaces at scale.

Responsibilities

• Design, prototype, and refine multimodal agentic AI experiences for Zoom Virtual Agent, prioritizing safety, empathy, and clarity across customer experience (CX) and employee experience (EX) contexts.
• Own end-to-end design execution for significant product areas, delivering polished visuals, robust prototypes, and engineering specifications using Figma and AI-native tooling.
• Lead and execute conversational flow design for AI-driven tools, including chatbots, IVRs, and LLM-powered interfaces, while advancing natural language understanding (NLU) and generative AI experiences across products.
• Collaborate with engineering, product, and business stakeholders to translate complex AI capabilities into intuitive, human-centered customer experiences.
• Partner with user research to gather and incorporate customer feedback, continuously validating designs against real user needs.
• Define and maintain design guidelines and best practices for conversational and generative interfaces across chat, voice, and LLM-powered surfaces.
• Analyze conversation paths, market trends, and data insights to identify improvement opportunities and inform AI-driven product expansion.
• Mentor early-career conversation designers and foster a team culture of design craft, innovation, and continuous improvement.

Benefits

• A benefits program with options and perks intended to support physical, mental, emotional, and financial health, work-life balance, and community involvement. Specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed