RN Manager- Virtual Care

WVU Medicine•Bensley, VA

About The Position

The Manager, Virtual Care oversees and helps expand the virtual care program. The role is responsible for strategic planning, implementation, and management of virtual care services, with a focus on high-quality care delivery, improved patient outcomes, and patient and provider satisfaction. The manager directly supervises nursing staff performing virtual care services. The position oversees daily operations, works with clinical, administrative, and IT partners to integrate and support virtual care services and technology, and monitors performance and compliance. It also manages the virtual care team, budgets, and continuous improvement activities, while supporting education and outreach to promote the use and understanding of virtual care.

Requirements

Current unencumbered multistate Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).
Obtain Basic Life Support certification within 30 days of hire.
Ability to handle and maintain confidential information.
Ability to work in a fast-paced and rapidly changing environment.
Excellent oral and written communication, organizational, and motivational skills.
Flexibility.
Proficiency in information technology, including electronic health records, communication systems, computers, and equipment necessary to perform the job's essential functions.
Ability to work with a wide range of staff as part of an interdisciplinary team, including physicians, nurses, and ancillary staff.
Ability to use independent, critical judgment in all aspects of patient care delivery.
Interpersonal skills that convey a positive and supportive attitude.
Ability to manage multiple responsibilities, urgent responses, and challenging situations effectively.
Change management knowledge and the ability to use feedback and process-improvement knowledge to facilitate change.

Nice To Haves

Specialty certification.
Bachelor of Science degree in Nursing.
Four years of nursing experience, including at least two years of management experience.
Experience in a virtual care environment.
Experience with change management and process improvement.

Responsibilities

Support leadership in developing and implementing a system-wide acute virtual care strategy.
Collaborate with clinical and administrative leaders to integrate virtual care into existing service lines and new programs.
Oversee day-to-day virtual care operations to ensure efficient and effective care delivery.
Develop and monitor key performance indicators for virtual care services.
Participate in and provide leadership on committees related to virtual care initiatives.
Manage the virtual care team, including hiring, training, and performance evaluation.
Ensure compliance with regulatory requirements, industry standards, and best practices.
Work with IT and other departments to select, implement, and maintain virtual care platforms and technology.
Monitor technological advancements and recommend upgrades or new solutions as needed.
Address patient and provider feedback to continuously improve virtual care services.
Identify and pursue funding opportunities, including grants and partnerships.
Promote virtual care services to patients and providers to enhance utilization and satisfaction.
Collaborate with others to develop educational materials and resources that improve patient access to and understanding of virtual care interactions.
Continuously monitor personnel and current expense budgets, providing information or justification for variances to department leadership.
Recommend annual budget preparation for the cost center to support cost-effective operations.
Serve as a resource to appropriate quality improvement teams.
Communicate effectively with Medical Staff, patients, staff, and other departments to identify and resolve problems in support of quality patient care.
Plan, organize, implement, and evaluate nursing care in accordance with Standards of Practice and Standards of Care.
Participate in community outreach activities, such as Speaker's Bureau, to educate and promote good relationships.